Support Engineer
Solingen
7 job openings found.
cisbox
In this role, you will handle technical customer inquiries through a ticketing system, analyze interface issues, and document solutions for continuous improvement while collaborating closely with development teams.
Beyeribia
In this role, you will be the point of contact for service technicians and sales staff, supporting technical challenges around remote readings and diagnostic procedures while managing data collection projects.
ZWILLING
In this role, you will support employees via 1st and 2nd level assistance, manage support requests, configure hardware, and train staff in standard software and networking basics.
Aschert & Bohrmann GmbH
In this role, you support internal applications and IT systems, handle support requests, and optimize business processes in collaboration with departments. You analyze disturbances, coordinate service providers, and document applications.
In this role you handle 2nd‑level tickets per SLA, analyze errors, develop and document fixes, improve processes, monitor device pools, coordinate procurement and implement system improvements in Windows/AD/Exchange.
In this role, you handle 1st level support requests in hardware and software, analyze errors, install and manage end devices, and document solutions within the ticket system.
Processing of IT incidents and tickets in the 2nd level area according to the agreed SLAs. Analysis of the error messages that occur and the development of suitable solutions, including documentation of the procedure. Further development of internal...
Kommunales Rechenzentrum Niederrhein (KRZN)
In this role, you will address technical inquiries and issues in an IT environment, manage user rights, support MS Office products, and administer Exchange Server functionalities.
Wiesmann Personalisten GmbH
In this role, you will analyze and resolve technical issues in 2nd level support, manage Windows systems, and install hardware and software both remotely and at customer sites.
In this role, you handle user inquiries and technical issues at the 1st and 2nd level support, perform installations and configurations, and document processes for escalation to 3rd level support.
In this role, you will be involved in providing direct support to users in 1st and 2nd level, conducting troubleshooting and handling the installation and configuration of IT workstations.
Frings Solutions Deutschland Gmbh
In this role, you actively support IT systems, resolve user issues in first and second-level support, and develop customized IT solutions, especially within Microsoft environments.
In this role, you will handle the first level customer support mainly in the Windows environment, process tickets, monitor server services, and create documentation to efficiently resolve technical issues.
Acceptance and coordination of faults as well as recording of faults in the ticket system. Contact person for customers with all hardware problems. Technical analysis and troubleshooting of servers, clients and printers. Participation in the...
Responsibility for first level customer support, primarily in the Windows environment. Forwarding of faults to second level support. Monitoring server services using the existing monitoring system. Creation of documentation. Taking over ticket processing.
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AUREA Nord GmbH Personalmanagement
In this role, you will analyze and resolve technical inquiries in second-level support, perform troubleshooting via remote access, and document solutions to optimize internal knowledge.
In this role, you will install and maintain workstations and smartphones, resolve technical issues, and manage networks. You will also perform OS updates rollouts and may assist in software development.
Wüsthof GmbH
In this role, you will ensure smooth operations by setting up, maintaining, and optimizing our IT systems and networks while providing 1st-level support to employees for technical inquiries.
BERGISCHE KRANKENKASSE
In this role, you support our IT applications, resolve user inquiries in first and second-level support, and further develop our infrastructure with iskv_21c|ng. You assist with issues and everyday concerns.
Independent handling of inquiries in 2nd-level support for IT and logistics systems. Analysis and resolution of technical issues - via remote access, telephone, or email. Development and structured documentation of solutions for sustainable knowledge...
Handling all 1st level support requests in the software and hardware area via ticket system, telephone and email including error analysis, resolution and documentation. Recording of specific problems and forwarding to 2nd level support. Installing,...
DIS AG
Acceptance and processing of inquiries and faults via telephone, e-mail and ticket system. Initial problem analysis and resolution in the area of hardware and software (1st level). In-depth analysis and solution of technical problems (2nd level)....
Independent processing and resolution of technical queries in second-level support. Taking over on-call duties to ensure system stability. Troubleshooting and resolution via remote access, phone and email. Documentation and further development of...