Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support employees via 1st and 2nd level assistance, manage support requests, configure hardware, and train staff in standard software and networking basics.
Job Technologies
Your role in the team
- 1st and 2nd level support for employees (on-site, telephone, remote)
- Acceptance, prioritization, and documentation of support requests (Jira ticket system)
- Setup, installation, configuration, and updating of workstations, peripherals, and mobile devices.
- Management of user accounts, access rights, and password support across various systems
- Support with network fundamentals (LAN/WLAN), printer and VPN issues
- Instruction and training of employees on standard software
- Creation and maintenance of manuals, FAQs, and knowledge base.
- Collaboration with external service providers and escalation of complex issues
- Participation in IT projects, rollouts, and inventory management
- Selection of IT soft and hardware (e.g., new smartphones, notebooks for employees)
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Our expectations of you
Education
- Completed training as an IT specialist or a comparable IT-related qualification
Qualifications
- Solid IT knowledge in hardware and software
- Extensive expertise in asset management systems, Exchange/365, Active Directory, Microsoft SharePoint, Microsoft Intune, and Microsoft Teams.
- Knowledge of a programming language is desirable.
- Basic understanding of networking technology (TCP/IP, DHCP, DNS), VPN, and printing systems
- Service-oriented, independent, structured, and solution-oriented way of working
- Good understanding of technical processes and products as well as interest in trends and innovations in the IT sector.
- Communication skills and a strong hands-on mentality
- Very good knowledge of German and English, both spoken and written.
Experience
- Several years of professional experience in IT support.
- Practical experience in managing service providers as well as automating processes.
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What we offer
- Flexible working hours through flexitime
- Mobile working, coordination takes place within the team
- Parking spaces for employees
- Discounts on ZWILLING products
- Permanent employment contracts
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
ZWILLING
Our company produces high-quality knives, scissors, cookware, and cosmetics. We are based in Solingen, Germany, and have been in business for over 100 years.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Support Specialist
- Location
- Solingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
