Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Onsite
Job Summary
In this role, you handle 1st level support requests in hardware and software, analyze errors, install and manage end devices, and document solutions within the ticket system.
Job Technologies
Your role in the team
- Processing all support requests at the 1st level in the software and hardware domain via ticket system, phone, and email, including error analysis, resolution, and documentation.
- Recording specific issues and forwarding them to 2nd level support.
- Install, configure, and manage end devices (laptop, smartphone, printer), including setting up IT workstations.
- Implementation and installation as well as updating of software programs.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Strong communication skills, analytical thinking, and the ability to grasp new concepts quickly.
- High commitment as well as problem-solving skills and a strong service orientation.
Experience
- Professional experience in hardware and software as well as with Windows operating systems.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT specialist with a focus on 1st level support
- Location
- Solingen
- Working Model
- Onsite
- Diversity
- Open for all genders
