Job
- Level
- Experienced
- Location
- Erkrath
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will analyze and resolve technical issues in 2nd level support, manage Windows systems, and install hardware and software both remotely and at customer sites.
Job Technologies
Your role in the team
- Support of 2nd-level support in daily business (approximately 80% inside sales - 20% field service)
- Analysis and resolution of technical issues via remote support or telephone.
- Administration of Windows clients and Windows servers
- Customer support and consulting on IT issues
- Installation of hardware and software solutions in the data center or at the customer's site
- Support with updates, monitoring, and ongoing system maintenance
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Our expectations of you
Education
- Completed vocational training in the IT field, e.g., IT specialist for system integration, IT electronics technician, or comparable (all m/f/d).
Qualifications
- Knowledge of the Microsoft Windows environment
- Service-oriented work approach and enjoyment of customer contact
- Knowledge of DATEV is an advantage, but not a must.
- Basic knowledge of Linux is desirable
- Driver's license for occasional field service assignments is an advantage.
Experience
- Experience in IT support or system administration
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What we offer
- Permanent employment in an established family business
- Company car also for private use
- 30 days of vacation
- One fixed remote workday per week
- Flexible working hours
- Combination of inside and outside sales with a predominant remote/inside sales component.
- Modern IT infrastructure and in-house data center
- Collegial team with short decision-making processes
- Long-term development opportunities in a stable market environment
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
More about the Recruiting Agency
Wiesmann Personalisten GmbH
Wiesmann Personalisten GmbH is a renowned company focused on personnel placement and consulting. With a clear emphasis on specialists and executives, it offers tailored services.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Technician / 2nd Level Supporter
- Location
- Erkrath
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
