Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical customer inquiries through a ticketing system, analyze interface issues, and document solutions for continuous improvement while collaborating closely with development teams.
Job Technologies
Your role in the team
- Receipt, analysis, and resolution of technical customer inquiries via ticket system, email, and phone.
- Independent handling of Level-1 and Level-2 support requests for our products (focus on Procure-to-Pay or Banking solutions).
- Diagnosis and resolution of interface issues as well as support with system-side configuration.
- Documentation of solutions in the knowledge base for the continuous improvement of the support process.
- Close collaboration with development, Customer Success, and Onboarding teams for rapid escalation of complex cases.
- Proactive communication with clients regarding solution progress and system updates.
- Contribution to the further development of support processes and internal tools.
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Our expectations of you
Education
- Completed vocational training or university degree in the IT field (e.g., IT specialist, Business Informatics) or comparable practical experience.
Qualifications
- Proficient in ticketing systems (e.g., Jira) and basic knowledge of interface technologies (REST APIs, XML, JSON).
- Analytical thinking skills and a structured way of working.
- Problem-solving skills: You have the ability to systematically analyze problems and find creative solutions.
- Customer orientation and communication skills: You can communicate effectively with customers, understand their needs, and respond appropriately. Additionally, you can explain complex technical concepts in an understandable manner.
- Fluent in German and English.
Experience
- Initial professional experience in technical customer support, ideally in a SaaS or FinTech environment.
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What we offer
- Intensive on-the-job training.
- Fair salary and corporate benefits.
- Flexible working hours and home office.
- Individual training and development opportunities.
- Regular team events and communal lunches.
- An open corporate culture and regular feedback sessions.
- Modern work tools and innovative technologies.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
cisbox
cisbox GmbH is a renowned technology company based in Solingen, specializing in the digitalization of financial, procurement, and invoicing processes. With its cloud-based, AI-supported solutions, cisbox serves over 11,000 companies in more than 20 countries, providing comprehensive software solutions for the entire procure-to-pay process.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Solingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
