Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Onsite
Job Technologies
Your role in the team
- Processing of IT incidents and tickets in the 2nd level area according to the agreed SLAs.
- Analysis of the error messages that occur and the development of suitable solutions, including documentation of the procedure.
- Further development of internal processes and interface management.
- Monitoring of pool devices and coordination of the procurement of new hardware and software components.
- Project collaboration to identify, describe and implement sustainable system improvements.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) or comparable qualifications.
Qualifications
- Very good written and spoken English skills.
- Confident handling of common software solutions in the Windows environment as well as good knowledge of MS Active Directory and Exchange.
- Forward-looking approach, strong communication skills and service orientation.
- Analytical thinking and ability to work in a team.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT support engineer 2nd level support
- Location
- Solingen
- Working Model
- Onsite
- Diversity
- Open for all genders
