Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hilden
- Working Model
- Onsite
Job Summary
In this role, you will handle the first level customer support mainly in the Windows environment, process tickets, monitor server services, and create documentation to efficiently resolve technical issues.
Job Technologies
Your role in the team
- Responsibility for first-level customer support primarily in the Windows environment.
- Forwarding of disturbances to the Second Level Support.
- Monitoring of server services using the existing monitoring system.
- Creation of documentation.
- Handling of ticket processing.
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Our expectations of you
Education
- Successfully completed vocational training in the IT field.
Qualifications
- Communication skills, an independent and proactive work style, as well as organizational skills.
- Service and customer orientation and team spirit.
Experience
- Professional experience in IT support as well as in handling Windows servers is advantageous.
- Proficient in the use of common MS Office applications, ideally with experience in handling ticketing and monitoring services.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter Windows
- Location
- Hilden
- Working Model
- Onsite
- Diversity
- Open for all genders
