Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Onsite
Job Summary
In this role, you will be the point of contact for service technicians and sales staff, supporting technical challenges around remote readings and diagnostic procedures while managing data collection projects.
Your role in the team
- As a Technical Support specialist, you are the central point of contact for our service technicians/outdoor service, sales team, and the entire organization - via phone, Teams chat, email, or sometimes directly on-site.
- You assist with projects related to remote reading via data collectors, radio fault diagnostics, and approach technical challenges with a solution-oriented mindset.
- Our team's contact person for specifications, application options, and compatibility of heat cost allocators, heat and water meters, smoke detectors, and data loggers.
- Inspections, data collection, and assessment of properties regarding their heating systems.
- Support in radio fault analysis.
- Creation and maintenance of server projects for remote reading.
- Cross-team collaboration, also by phone with service technicians on site.
- Technical training for the team.
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Our expectations of you
Education
- Successfully completed vocational training (experience in the SHK industry or with measurement service providers is an advantage).
Qualifications
- Technical understanding.
- High work motivation and enthusiasm for something new.
- Enjoyment in supporting others.
- Very quick comprehension and exceptional memory.
- Organizational talent & a cool head.
- Absolute conscientiousness and reliability.
- Independent working style.
- Willingness to familiarize oneself with our various user programs.
- Fluent German in writing and speech.
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What we offer
- Regular working hours with a time account in a flexitime model.
- 30 days of vacation for optimal recovery.
- Family-oriented working environment with flat hierarchies.
- Fair compensation and participation in the company's success.
- Company pension scheme with an above-average employer contribution (after 3 years of service).
- Regular team events such as summer party, amusement park, escape room, Christmas party, etc.
- Jobrad (e.g., e-bike) after the probation period.
- Monthly massage at the house and during working hours.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Beyeribia
Founded in 1964, Beyer IBIA is an established service provider in measurement technology, specializing in heating and operating cost billing. The company offers tailored solutions for property management and private clients.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Technical support
- Location
- Solingen
- Working Model
- Onsite
- Diversity
- Open for all genders
