Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Onsite
Job Summary
In this role you handle 2nd‑level tickets per SLA, analyze errors, develop and document fixes, improve processes, monitor device pools, coordinate procurement and implement system improvements in Windows/AD/Exchange.
Job Technologies
Your role in the team
- Processing IT disruptions and tickets in the 2nd level support according to the agreed SLAs.
- Analysis of the error messages encountered and the development of appropriate solutions, including documentation of the procedures.
- Further development of internal processes and interface management.
- Monitoring of the pool devices as well as the coordination of the procurement of new hardware and software components.
- Project collaboration to identify, describe, and implement sustainable system improvements.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) or comparable qualifications.
Qualifications
- Very good spoken and written English skills.
- Proficient in common software solutions within the Windows environment as well as good knowledge in the areas of MS Active Directory and Exchange.
- Forward-looking work approach, strong communication skills, and service orientation.
- Analytical thinking and team skills.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Engineer 2nd Level
- Location
- Solingen
- Working Model
- Onsite
- Diversity
- Open for all genders
