Support Engineer Jobs in Bonn

In this role, you will manage 2nd-level support in application management, handling incident management, software updates, and requirements management to ensure smooth IT operations.

In this role, you manage IT equipment across Bonn, Luxembourg, and Zug, support hardware and meeting rooms, and ensure seamless Microsoft Teams conferences in a dynamic environment.

In this role, you will process 2nd level support tickets, analyze user rights and customizing settings, debug errors, and document the solutions in the ticketing tool Maximo.

In this role, you solve IT issues, manage tickets, support users with software and hardware, and maintain documentation while continuously optimizing the service desk.

In this role, you will provide telephone support to customers on technical issues related to payment transactions and assist with customer identity verification according to guidelines. You will work independently and in a structured manner to find solutions.

In this role, you will coordinate service requests and incidents, address technical issues with hardware and software, maintain IT systems, and ensure the knowledge base is updated while adhering to service schedules.

In this role, you'll assist users in resolving hardware and software issues through various communication channels while documenting requests in the system. You'll install and configure workstations and escalate complex issues as needed.

In this role, you will handle incident reports, support users in 1st and 2nd level support, and manage the administration and maintenance of client systems running Windows and Linux.

In this role, you will set up end devices and network components, manage Active Directory and Microsoft 365, handle IT requests, and escalate complex issues to the Second Level Support.

In this role, you independently process support tickets, manage documentation, and assist with client and mobile device management. Additionally, you install hardware and software components and maintain technical documentation.

In this role, you will handle incoming IT issues, classify support tickets, resolve problems, and collaborate with departments to enhance IT operations and customer service.

In this role, you handle IT requests in a Windows environment, manage ticket logging and prioritization, maintain the knowledge base, ensure user management, and perform installation and configuration of hardware and software.

In this role, you will support and maintain telecommunications systems, execute technical rollouts, handle user requests in the ticketing system, and ensure compliance with IT security policies.

In this role, you will provide on-site technical support, handle hardware and software installations, maintain IT systems, and train users directly at customer locations.

In this role, you coordinate IT support requests, prioritize them, and act as a liaison between IT support and business departments while monitoring and optimizing processes.