Job
In this role, you'll assist users in resolving hardware and software issues through various communication channels while documenting requests in the system. You'll install and configure workstations and escalate complex issues as needed.
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Job technologies
Your role in the team
- First-level support for users regarding hardware and software issues.
- Acceptance, analysis, and processing of disturbances via telephone, email, and ticket system.
- Documentation of inquiries and solutions in the system.
- Installation and configuration of workstations, software, and peripherals.
- Escalation of complex issues to Second-Level Support.
- Support in IT projects and rollouts.
Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Very good knowledge of German, at least good English.
- Proficient in MS Office and Windows operating systems.
- Service orientation, communication skills, and team spirit.
Experience
- Initial experience in IT support or helpdesk is advantageous.
Benefits
Work-Life-Integration
Job locations
More about the recruiting agency
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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