Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will set up end devices and network components, manage Active Directory and Microsoft 365, handle IT requests, and escalate complex issues to the Second Level Support.
Job Technologies
Your role in the team
- They set up PCs, network components, monitors, printers, and scanners in the administration, install them, and perform maintenance.
- They manage the MS Active Directory Services (ADS) as well as MS Office 365.
- You act as the first point of contact for IT questions and as an interface to the internal client.
- You handle specific IT topics and escalate them to Second Level Support.
- They prioritize and categorize incoming IT requests.
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Our expectations of you
Education
- Successfully completed training as an IT specialist in system integration or an equivalent qualification.
Qualifications
- Good knowledge in handling IT ticketing systems for incidents and service requests.
- Knowledge of MS Windows 11 and the Office applications O365 including MS Teams.
Experience
- Solid knowledge and experience in the administration of desktop PCs, laptops, and printers.
- Existing professional experience in IT Service Desk.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Desk Employee
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
