Job
- Level
- Senior
- Location
- Meckenheim, Cologne, Bonn
- Working Model
- Hybrid, Onsite
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will process 2nd level support tickets, analyze user rights and customizing settings, debug errors, and document the solutions in the ticketing tool Maximo.
Job Technologies
Your role in the team
- Processing of incidents/problems in the ITIL-related process
- Analysis of user rights, roles, and permissions
- Review of customizing settings
- Debugging and support in troubleshooting
- Collaboration with requirements management, solution managers, and, if applicable, 3rd Level Support (SAP)
- Documentation of the analysis and solution processes in the ticket tool Maximo
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Our expectations of you
Education
- Completed degree in (Business) Informatics or a comparable qualification with solid professional experience
Qualifications
- Knowledge of web technologies (e.g., HTML, CSS, JavaScript, JSON)
- Knowledge of ITSM tools such as IBM Maximo
- Very good German skills (min. C1) and good English skills (min. B2)
Experience
- At least 5 years of experience in SAP IS-DFPS, NetWeaver, OData Services, UI5/Fiori, and ABAP.
- Experience in the analysis, conception, and implementation of solution proposals.
- Experience in UX/UI Design, Design Thinking, Mockups, and Fiori strategies
- Architectural experience in SAP system landscapes
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What we offer
- We support occupational pension schemes and subsidize them with 20% from the first day of employment.
- We finance an occupational health insurance for you to reduce your additional costs in case of illness, for preventive services, or aids (for statutory and private insured individuals).
- Additional personalized benefits optimize your salary
- We support you as a parent by reimbursing the difference to the child's sickness benefit during the first two days of the child's illness.
- With our Corporate Benefits App, we offer you an affordable shopping experience with a selection of over 800 top brands.
- We offer you health promotion and mobility measures, e.g., with our Jobrad offer.
- We rely on long-term collaboration combined with a trusting and respectful approach.
- We offer you the opportunity for strategic and personal further education and development.
- We contribute to your work-life balance through flexible working hours and remote work.
- We receive top ratings from our employees (87% recommendation rate in the last 12 months and a score of 4.3 on Kununu).
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
CompuSafe Data Systems AG
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
SAP 2nd Level Support Specialist
- Location
- Meckenheim, Cologne, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
