Job
In this role, you will process 2nd level support tickets, analyze user rights and customizing settings, debug errors, and document the solutions in the ticketing tool Maximo.
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Job technologies
Your role in the team
- Processing of incidents/problems in the ITIL-related process
- Analysis of user rights, roles, and permissions
- Review of customizing settings
- Debugging and support in troubleshooting
- Collaboration with requirements management, solution managers, and, if applicable, 3rd Level Support (SAP)
- Documentation of the analysis and solution processes in the ticket tool Maximo
Our expectations of you
Education
- Completed degree in (Business) Informatics or a comparable qualification with solid professional experience
Qualifications
- Knowledge of web technologies (e.g., HTML, CSS, JavaScript, JSON)
- Knowledge of ITSM tools such as IBM Maximo
- Very good German skills (min. C1) and good English skills (min. B2)
Experience
- At least 5 years of experience in SAP IS-DFPS, NetWeaver, OData Services, UI5/Fiori, and ABAP.
- Experience in the analysis, conception, and implementation of solution proposals.
- Experience in UX/UI Design, Design Thinking, Mockups, and Fiori strategies
- Architectural experience in SAP system landscapes
What we offer
- We support occupational pension schemes and subsidize them with 20% from the first day of employment.
- We finance an occupational health insurance for you to reduce your additional costs in case of illness, for preventive services, or aids (for statutory and private insured individuals).
- Additional personalized benefits optimize your salary
- We support you as a parent by reimbursing the difference to the child's sickness benefit during the first two days of the child's illness.
- With our Corporate Benefits App, we offer you an affordable shopping experience with a selection of over 800 top brands.
- We offer you health promotion and mobility measures, e.g., with our Jobrad offer.
- We rely on long-term collaboration combined with a trusting and respectful approach.
- We offer you the opportunity for strategic and personal further education and development.
- We contribute to your work-life balance through flexible working hours and remote work.
- We receive top ratings from our employees (87% recommendation rate in the last 12 months and a score of 4.3 on Kununu).
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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