Job
- Level
- Experienced
- Location
- Bonn
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT user inquiries, solve problems independently or within a team, and document solutions in the ticketing system while continuously expanding your knowledge.
Job Technologies
Your role in the team
- User Support - You are the central point of contact, independently handling tickets and assisting users with IT questions, disruptions, and service requests via phone, remote, and on-site.
- Problem solving - according to your prior experience and onboarding level, you take on the tasks alone or as part of a team from the very first step - more complex topics are forwarded to our specialists.
- Continuous development - You learn step by step and evolve into an expert.
- Documentation - You reliably, thoroughly, and accurately record problem statements, solutions, and information for team colleagues in the ticket system and the knowledge database.
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Our expectations of you
Education
- IT professionals or career changers - ideally, you have completed training in the IT field, but IT enthusiasts with at least three years of IT experience are also very welcome.
Qualifications
- Friendly demeanor - You are communicative and enjoy working directly with clients
- Customer orientation - helping a customer, understanding them, and ensuring high customer satisfaction is in your blood.
- Service orientation - It is important to you that your customers receive reliable and prompt assistance. "That's not my responsibility!" or "We've never done it that way before" are not acceptable to you.
- Passion for IT - You convince with good IT skills, especially in the environment of IT hardware, Windows, and Microsoft Office.
- Willingness to learn - if you identify a knowledge gap, our project manager and the team will assist you in closing it. We are also happy to work with you to develop a training program to further certify you.
- Language - You have very good German skills
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What we offer
- Full-time - Our service window is Mon-Fri between 06:00 and 20:00.
- Cohesion and leadership - a great team and excellent team and project management support you at work.
- Time for you - Your working time account offers you more flexibility.
- No jumping into the deep end - You will receive comprehensive onboarding and can look forward to a well-stocked knowledge database.
- Together - Respectful communication at eye level is our motto.
- Security - We would like to cooperate with you on a long-term and permanent basis.
- Happy in retirement too - an occupational pension scheme provides more.
- Sustainability - we provide you with the Germany ticket free of charge
- Further training - For your development in the project, future tasks, and advancement.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Paul Maschinenfabrik Gmbh & Co. Kg
Wir sind ein traditionsreiches, wirtschaftlich gesundes Familienunternehmen und bestehen seit über 90 Jahren. Ein wichtiger Grund unseres Erfolgs ist die Qualifikation, Einsatzbereitschaft und Betriebstreue unserer 280 Mitarbeiter. Von der Planung bis zur Fertigung entwickeln und produzieren wir Holzbearbeitungsmaschinen (Kreissägemaschinen) sowie Maschinen und Ausrüstungen zur Herstellung von Spannbeton für namhafte Kunden in aller Welt.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Engineering Industry
1st-level support/On-site support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
