Job
- Level
- Experienced
- Location
- Bonn
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will assist users in 1st and 2nd level support, administer IT systems, and work on resolving issues while implementing small projects with internal and external partners.
Job Technologies
Your role in the team
- Support and assistance to users with IT issues in 1st and 2nd level support. Setup, administration, and maintenance of PC workstations, notebooks, peripherals, and mobile devices.
- Analysis, documentation, and tracking of disruptions, service requests, and changes.
- Support in the implementation of smaller IT projects together with internal departments and external service providers.
- Contact person for central IT applications and support for users in daily operations.
- Maintenance of IT documentation, inventory management, and standard processes.
- Support with the administration of Microsoft 365, user accounts, permissions, and email mailboxes.
- Participation in the operation of IT infrastructure, e.g., network, servers, storage, backup, and IT security.
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Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist for system integration, IT electronics technician, or a comparable qualification.
Qualifications
- Fluent German skills in spoken and written form.
- Pronounced analytical and conceptual working style with a pragmatic approach to the development and implementation of solutions.
Experience
- Initial practical experience in IT support, helpdesk, client support, or system administration is advantageous.
- Initial experience with Windows 10/11 operating systems, Windows Server operating systems 2019/2022/2025, Linux Debian / Ubuntu, as well as virtualization environments based on Proxmox VE / KVM.
- Initial experience in the administration of Microsoft M365 / O365 environments (including IAM with Entra ID - Azure Active Directory), common backup solutions (e.g., Acronis), IT security components (e.g., Sophos Firewall systems), and network topologies and their components.
- Initial experience in operating and administering database systems such as Microsoft SQL or MySQL.
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What we offer
- We are an innovative, rapidly growing PE-backed company with a motivated team, flat hierarchies, and short decision-making processes.
- Look forward to a motivated team, an open corporate culture, flexible working hours, and diverse development opportunities.
- Here you can take responsibility and develop personally and professionally.
- A motivated team and an open corporate culture with short decision-making processes.
- Attractive compensation and flexible working hours and workplace arrangements.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Weck Glass
Weck glass and packaging GmbH is an established company in the hollow glass industry based in Bonn-Duisdorf. It manufactures glass packaging and preserving jars for the household and packaging sectors. The site is focused on the industrial production of glass products.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
