Job
In this versatile role, you ensure IT support and administration for 80 employees, handle technical queries, manage user accounts, and coordinate IT projects for digital advancement.
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Your role in the team
- Would you like to keep IT systems running reliably, support colleagues with technical questions, and actively help shape an organization’s digital development? Then we look forward to hearing from you!
- To strengthen our team, we are looking for a dedicated IT Administrator / IT Support Specialist (m/f/d) to join us as soon as possible. In this varied role, you will combine IT support, IT administration, user support, and IT project coordination. You will be the first point of contact for around 80 employees at our two German locations and our international locations, and will work closely with our external IT service provider.
- Your responsibilities: IT support, administration, and IT projects
- You are the first point of contact for technical questions and IT issues raised by our employees in Germany and abroad.
- You handle support requests, prioritize tickets (ticket triage), analyze incidents, and assist with troubleshooting.
- You document requests, solutions, and recurring IT issues in a clear and traceable manner.
- You manage user accounts, access rights, and IT resources.
- You support employee onboarding and offboarding, including setting up and deactivating user accounts, devices, and access permissions.
- You will handle administrative tasks in Microsoft 365 (M365), Exchange Online, and Active Directory (AD) or Azure AD / Microsoft Entra ID.
- You support the management of Windows clients and the hardware and software used by our employees.
- You coordinate collaboration between internal departments, our external IT service provider, and other IT service providers.
- You escalate more complex incidents to 2nd-level support when needed and track their resolution.
- You keep track of appointments, service requests, processing statuses, and agreed service levels (SLAs).
- You support the maintenance and further development of our IT infrastructure and network environment.
- You contribute to measures to improve IT security and to the implementation of internal IT policies.
- You document IT processes, system configurations, and workflows, and contribute to reliable IT operations.
- You contribute to IT projects and take the lead on subprojects where appropriate.
- You support IT rollouts, smaller migrations, and the implementation and further development of IT solutions.
- You support digitalization projects in our specialist departments and international locations from Bonn.
- You contribute to the evaluation and implementation of AI applications that meaningfully support our workflows.
Our expectations of you
Education
- Completed vocational training as an IT specialist in system integration (m/f/d), or an equivalent qualification or relevant practical experience.
Qualifications
- Good knowledge of Microsoft Windows, Windows clients, Microsoft 365, Exchange Online, and Active Directory / Azure AD or Microsoft Entra ID.
- Basic knowledge of networking and IT security.
- An independent, structured, and service-oriented approach to work.
- Strong communication skills, excellent organizational abilities, and a passion for working with a diverse range of stakeholders.
- A plus, but not required: knowledge of Microsoft Intune and Windows Autopilot.
- Basic knowledge of PowerShell.
- Interest in IT digitalization, automation, and AI applications.
Experience
- Professional experience in IT support, particularly in 1st-level support, helpdesk, or IT service management, as well as in coordinating technical requests.
- A basic understanding of ITIL processes, particularly incident, request, and change management, as well as experience with SLA-driven workflows.
What we offer
- An attractive, performance-based salary in accordance with TVöD pay grade 10, depending on your qualifications and relevant professional experience.
- An annual bonus.
- An attractive company pension plan after two years of service.
- A work laptop.
- Flexible working hours and the option to work remotely (2 days per week).
- Up to 30 days of workation within the EU.
- 30 days of annual leave, plus an additional 3.5 company holidays (Christmas Eve, New Year’s Eve, and Carnival).
- A varied role with responsibility and the freedom to focus on your own areas of interest.
- The opportunity to improve IT processes and actively shape digitalization projects.
- An international work environment with dedicated colleagues and a strong team spirit.
- Flat hierarchies and a respectful working environment.
- Working hours: 39 hours per week
- Work location: Bonn
- Contract duration: Initially fixed-term for 2 years, with the option of conversion to a permanent contract at an earlier date
- Reporting line: Head of Administration
- Start date: As soon as possible
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Help – Hilfe zur Selbsthilfe e.V. is an internationally active humanitarian organization based in Bonn, Germany. It is engaged in emergency aid, development cooperation, and poverty alleviation, providing people worldwide with immediate assistance and long-term projects. The organization operates on the principle of helping people to help themselves and actively fights against poverty, hunger, and diseases.
- Established Company
- Onsite, Hybrid
- NGO, NPO, Associations
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