Job
- Level
- Experienced
- Location
- Berlin, Bonn
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle user inquiries in first-level support, for example, resolving issues with Microsoft products and application management. You analyze and document errors, support ticket processing, and are in direct contact with customers.
Job Technologies
Your role in the team
- Handling of arising problem and inquiry issues in first-level support with direct customer contact.
- Telephone and customer-oriented resolution of user issues.
- Analysis and documentation of error situations as well as their assessment for successful troubleshooting.
- Qualification of customer inquiries for downstream service teams to support the quality and speed of ticket processing.
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Our expectations of you
Education
- Completed training in an IT environment or comparable qualifications.
Qualifications
- Proficient handling of common Microsoft products, client applications, video conferencing systems, user and device management.
- Professional interaction with clients and colleagues (m/f/d).
- Teamwork skills and fluent German as well as good English proficiency in speaking and writing.
Experience
- Knowledge of ticketing systems and experience in onsite support are desirable.
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What we offer
- At conet, appreciation means that effort is also rewarded with special employer benefits, such as 30 days of vacation and compensatory time off.
- Further education and certifications.
- Company pension scheme.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
CONET
When it comes to IT consulting, CONET is the experienced and knowledgeable company you can trust. We offer SAP, Infrastructure, Communications, Software, and Consulting services in the areas of Cyber Security, Cloud, Mobility, and Data Intelligence. Our focus is on quality and reliability, and we advise our clients to find the best solution for their needs. With CONET, you can be confident you're getting the expert advice and guidance you need to make the best decisions for your business.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Culture
3.6Workingconditions
4.0Engineering
3.0Career Growth
3.6
IT Supporter Onsite Support
- Location
- Berlin, Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
