OTRS Jobs in Germany

In this role, you will be responsible for 1st and 2nd level support, configure an ITSM ticket system, and manage IT assets while applying ITIL processes to enhance support efficiency.

In this role, you will install and configure IT devices, manage user profiles, and address issues through the ticketing system. You will test electrical devices and provide support in first and second level service.

In this role, you will develop solution concepts for a complex IT infrastructure, install and maintain hardware and software, and handle requests related to endpoint management and user administration in Active Directory.

In this role, you will develop continuous improvements for our ticket processes in OTRS/Znuny, advise departments on new requirements, and optimize business processes through efficient solutions and automations.

In this role, you will manage ticket dispatching in the OTRS system, monitor SLA compliance, and maintain internal forms and documentation within the IT department.

In this role, you support and advise clients on ERP, POS, and shop systems, process support tickets, and analyze as well as troubleshoot technical issues both on-site and during software setup.

In this role, you will support the information security team in analyzing security tickets, conducting security awareness initiatives, and monitoring GRC topics and security standards.

In this role, you will analyze and resolve technical support tickets in German and English, conduct independent error analyses via remote access, and document findings in the OTRS system.

In this role, you will manage First Level Support, oversee the ticketing system, and document IT processes. Additionally, you will handle the procurement and rollout of hardware and software, perform Mobile Device Management, and maintain the intranet.

You will manage the IT infrastructure in the Microsoft environment, install and configure hardware and software, handle license management and support, as well as backup planning and creative system development.

In this role, you will ensure the quality of IT services and coordinate collaboration between locations and IT departments, manage the introduction of new systems, and report regularly on progress.

In this role, you will oversee and develop IT infrastructures in the Microsoft environment while planning and optimizing IT strategies and service contracts with external providers.

In this role, you process tickets in the OTRS system, monitor SLA compliance, maintain internal forms for IT resource requests, while also providing customer support and updating documentation.

In this position, you'll manage our Microsoft server landscape while optimizing the MS 365 environment. You'll also configure the firewall and handle support cases, ensuring a stable IT operation.

In this role, you analyze and resolve network issues in LAN, WLAN, and VPN, support IT, use monitoring tools for early problem detection, and maintain technical documentation.