OTRS Jobs in Germany

In this role, you design digital travel and expense processes, manage the Cytric system landscape, analyze and optimize booking processes, and handle incident and change management.

In this role, you will handle IT support requests through our OTRS ticket system, manage Windows clients, document processes, and conduct user training to ensure a smooth IT environment.

In this role, you will ensure the quality of IT services and coordinate collaboration between locations and IT departments, manage the introduction of new systems, and report regularly on progress.

In this role, you handle IT incidents and service requests in 2nd level support, analyze and prioritize incidents, document solutions, and assist other departments with their technical inquiries.

In this role, you support the IT infrastructure through 1st and 2nd level support, configure networks, install operating systems, manage end devices, and document repairs and troubleshooting processes.

In this role, you will oversee and develop IT infrastructures in the Microsoft environment while planning and optimizing IT strategies and service contracts with external providers.

In this role, you process tickets in the OTRS system, monitor SLA compliance, maintain internal forms for IT resource requests, while also providing customer support and updating documentation.

In this position, you'll manage our Microsoft server landscape while optimizing the MS 365 environment. You'll also configure the firewall and handle support cases, ensuring a stable IT operation.

In this role, you analyze and resolve network issues in LAN, WLAN, and VPN, support IT, use monitoring tools for early problem detection, and maintain technical documentation.

In this role, you will handle tickets in the OTRS system, monitor SLA compliance, and manage patch deployment along with internal forms. You will assess vulnerabilities of systems and manage customer inquiries for online banking.

In this role, you develop and implement solutions for IT infrastructure administration, monitor endpoint management, and perform maintenance tasks and error analyses.

In this role, you handle IT requests in a Windows environment, manage ticket logging and prioritization, maintain the knowledge base, ensure user management, and perform installation and configuration of hardware and software.

In this role, you troubleshoot hardware and software issues in 1st and 2nd level support, work with Microsoft operating systems and Office applications, and manage modern devices and remote support systems.

In this role, you will manage the lifecycle of Windows servers, maintain Active Directory and Microsoft 365, handle GPO and DNS, and provide support in monitoring and 2nd level support.

In this role, you will handle IT support requests, conduct error analysis, assist with system monitoring and maintenance, and actively contribute to projects aimed at optimizing service desk processes.