OTRS Jobs in Germany

In this role, you will analyze and resolve technical support tickets in German and English, conduct independent error analyses via remote access, and document findings in the OTRS system.

In this role, you will manage First Level Support, oversee the ticketing system, and document IT processes. Additionally, you will handle the procurement and rollout of hardware and software, perform Mobile Device Management, and maintain the intranet.

You will manage the IT infrastructure in the Microsoft environment, install and configure hardware and software, handle license management and support, as well as backup planning and creative system development.

In this role, you will ensure the quality of IT services and coordinate collaboration between locations and IT departments, manage the introduction of new systems, and report regularly on progress.

In this role, you will oversee and develop IT infrastructures in the Microsoft environment while planning and optimizing IT strategies and service contracts with external providers.

In this role, you process tickets in the OTRS system, monitor SLA compliance, maintain internal forms for IT resource requests, while also providing customer support and updating documentation.

In this position, you'll manage our Microsoft server landscape while optimizing the MS 365 environment. You'll also configure the firewall and handle support cases, ensuring a stable IT operation.

In this role, you analyze and resolve network issues in LAN, WLAN, and VPN, support IT, use monitoring tools for early problem detection, and maintain technical documentation.

In this role, you will handle tickets in the OTRS system, monitor SLA compliance, and manage patch deployment along with internal forms. You will assess vulnerabilities of systems and manage customer inquiries for online banking.

In this role, you handle IT requests in a Windows environment, manage ticket logging and prioritization, maintain the knowledge base, ensure user management, and perform installation and configuration of hardware and software.

In this role, you troubleshoot hardware and software issues in 1st and 2nd level support, work with Microsoft operating systems and Office applications, and manage modern devices and remote support systems.

In this role, you will manage the lifecycle of Windows servers, maintain Active Directory and Microsoft 365, handle GPO and DNS, and provide support in monitoring and 2nd level support.

They resolve hardware and software issues in 1st and 2nd level support. You work with Microsoft operating systems from Windows 7 onwards and Microsoft Office from 2010 onwards. You use ticket systems such as OTRS or KIX. You work with current end...

Acceptance, processing and resolution of everyday and special IT requests in the Windows environment. Recording of requests in the ticket system, including prioritization of fault reports. Ensuring compliance with SLAs, including contacting users and...