Level
Experienced
Location
Regensburg
Working Model
Hybrid, Onsite
Job Field
IT, Application, System
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you will develop continuous improvements for our ticket processes in OTRS/Znuny, advise departments on new requirements, and optimize business processes through efficient solutions and automations.

Job Technologies

Your role in the team

You ensure that our service and ticket processes not only work but also continuously improve.
As an Application Manager (m/f/d) for OTRS/Znuny, you are the central contact person for our platform and actively shape the digitalization and automation of business processes.
Together with business units and IT teams, you develop solutions that make our employees' daily work easier and ensure smooth operations.
Thereby, you combine technical expertise with process understanding and significantly contribute to the future-proof development of our Service Management landscape.
Analysis and optimization of business processes as well as their implementation within the OTRS-/Znuny platform.
Advising departments on new requirements and developing suitable workflows as well as efficient process solutions.
Responsibility for planning, configuration, and continuous development of the application.
Ensuring a stable, secure, and high-performance operation of the platform.
Administration of role and permission concepts, ticket processes, automations, and interfaces.
Identification, analysis, and resolution of issues as well as conducting tests for quality assurance.
Creation and maintenance of technical documentation as well as transparent documentation of the system landscape.
Active participation in updates, migrations, and the implementation of new features and technologies.
Close collaboration with business units, IT teams, and external service providers to successfully implement requirements and create sustainable solutions.

This text has been machine translated. Show original

Our expectations of you

Education

A completed apprenticeship or degree in computer science, business informatics, or a comparable qualification.

Qualifications

Good knowledge in modeling and configuring business processes and workflows.
Knowledge in handling databases such as MySQL or MariaDB as well as basic SQL skills.
A structured, analytical, and solution-oriented way of working.
Enjoyment in advising departments and conveying technical topics understandably.
Strong service orientation and a high sense of responsibility.

Experience

Several years of experience in administering OTRS, Znuny, or comparable ticketing and IT service management solutions.
Experience in operating and administering Linux-based systems.
Ideally experience with APIs, interface integrations, and automation solutions.

This text has been machine translated. Show original

What we offer

A responsible task with plenty of scope for creativity awaits you with us.
There, you will encounter short decision-making paths, a modern working environment, and a team that values collaboration, initiative, and innovation.

This text has been machine translated. Show original