Job
In this role, you will develop continuous improvements for our ticket processes in OTRS/Znuny, advise departments on new requirements, and optimize business processes through efficient solutions and automations.
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Job technologies
Your role in the team
- You ensure that our service and ticket processes not only work but also continuously improve.
- As an Application Manager (m/f/d) for OTRS/Znuny, you are the central contact person for our platform and actively shape the digitalization and automation of business processes.
- Together with business units and IT teams, you develop solutions that make our employees' daily work easier and ensure smooth operations.
- Thereby, you combine technical expertise with process understanding and significantly contribute to the future-proof development of our Service Management landscape.
- Analysis and optimization of business processes as well as their implementation within the OTRS-/Znuny platform.
- Advising departments on new requirements and developing suitable workflows as well as efficient process solutions.
- Responsibility for planning, configuration, and continuous development of the application.
- Ensuring a stable, secure, and high-performance operation of the platform.
- Administration of role and permission concepts, ticket processes, automations, and interfaces.
- Identification, analysis, and resolution of issues as well as conducting tests for quality assurance.
- Creation and maintenance of technical documentation as well as transparent documentation of the system landscape.
- Active participation in updates, migrations, and the implementation of new features and technologies.
- Close collaboration with business units, IT teams, and external service providers to successfully implement requirements and create sustainable solutions.
Our expectations of you
Education
- A completed apprenticeship or degree in computer science, business informatics, or a comparable qualification.
Qualifications
- Good knowledge in modeling and configuring business processes and workflows.
- Knowledge in handling databases such as MySQL or MariaDB as well as basic SQL skills.
- A structured, analytical, and solution-oriented way of working.
- Enjoyment in advising departments and conveying technical topics understandably.
- Strong service orientation and a high sense of responsibility.
Experience
- Several years of experience in administering OTRS, Znuny, or comparable ticketing and IT service management solutions.
- Experience in operating and administering Linux-based systems.
- Ideally experience with APIs, interface integrations, and automation solutions.
What we offer
- A responsible task with plenty of scope for creativity awaits you with us.
- There, you will encounter short decision-making paths, a modern working environment, and a team that values collaboration, initiative, and innovation.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
We are an owner-managed and independent financial services company and also the largest independent financial services provider in Germany.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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