Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests in a Windows environment, manage ticket logging and prioritization, maintain the knowledge base, ensure user management, and perform installation and configuration of hardware and software.
Job Technologies
Your role in the team
- Acceptance, processing, and resolution of everyday and specialized IT requests in the Windows environment.
- Recording requests in the ticket system, including prioritization of incident reports.
- Ensuring compliance with SLAs, including contacting users and following up on incident reports.
- Maintenance of the internal knowledge database by documenting workarounds and known errors.
- Responsibility for user management and granting access rights.
- Installation, maintenance, and configuration of software and hardware.
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Our expectations of you
Education
- Completed vocational training in information technology and/or a degree in computer science or comparable qualifications.
Qualifications
- Solid knowledge of Win10, MS Office 2016/2019, and standard office software.
- Proficient in ticketing systems, ideally with OTRS.
- Analytical thinking.
- Good communication skills, team spirit, and customer orientation.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Engineer
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
