Job
In this role, you support employees through 1st-level support, handle IT inquiries, manage user accounts in Active Directory, and ensure smooth rollouts of hardware and software.
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Your role in the team
- As the first point of contact for our employees, you support them with IT issues in their day-to-day work and provide reliable first-level support.
- In our ticketing system (OTRS/OTOBO), you stay on top of things and find quick, pragmatic solutions to technical challenges.
- As part of onboarding new colleagues, you set up workstations and ensure smooth hardware and software rollouts.
- Managing user accounts in our Active Directory environment and supporting the operation of Exchange mailboxes are also part of your responsibilities.
- Together with the IT team, you’ll continue to develop your expertise step by step, with the goal of gaining a deep understanding of our entire system architecture.
- You independently manage smaller IT projects from planning through implementation to documentation.
Our expectations of you
Education
- A completed technical vocational training as an IT specialist in system integration or an equivalent qualification provides your foundation—and you’re very welcome to join us even if you’re just starting your career.
Qualifications
- You are characterized by a structured, solution-oriented approach to work and enjoy supporting our employees through direct contact.
- You’re a true team player—communicative, reliable, and always ready to contribute your own ideas.
Experience
- Initial experience with Windows 11, Active Directory, Exchange, or Linux is a plus. However, your interest in IT, willingness to learn, and hands-on mentality are much more important to us.
What we offer
- For us, rewarding excellent work appropriately—and providing an environment that meets your needs—is a matter of course.
Job locations
About your employer
As a leading manufacturer of bicycle components and heating systems, Horn GmbH & Co. KG has been a reliable partner for industrial applications for decades. The company, based in Germany, employs over 130 people and focuses on innovative modular technology.
- Established Company
- Onsite, Hybrid
- Industry, Production
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