Job
In this role, you will analyze and resolve technical support tickets in German and English, conduct independent error analyses via remote access, and document findings in the OTRS system.
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Job technologies
Your role in the team
- Technical analysis and resolution of incoming support tickets in German & English via phone and the OTRS ticket system.
- Independent error analysis directly in customer systems (remote access, logfile analysis, configuration review).
- Reproduction and systematic troubleshooting of technical issues (e.g., configuration errors, interface problems, performance issues).
- Documentation of the analysis results and solutions in the ticket system (OTRS).
Our expectations of you
Education
- IT affinity & technical understanding - An IT education or comparable experience.
Qualifications
- Know-how in IT systems - terms like storage, server, networks, and operating systems (Windows, MacOS & Linux) are not unfamiliar to you.
- Communication skills - You explain complex topics understandably and enjoy customer contact.
- Stress resistance & Multitasking - Multiple requests at the same time? No problem for you!
- Team spirit & initiative - You enjoy working with others and actively contribute.
Experience
- Experience in IT support - Practical experience in a comparable position is advantageous.
- Initial experience with ticketing systems - knowledge of OTRS or similar systems is a plus.
What we offer
- Flexible working hours & home office - up to 2 days/week remote after the probation period.
- Retirement provision with ETF subsidy - For your future security.
- Appreciative culture & active teamwork - including events like Oktoberfest & summer beer garden.
- JobRad, parking lot, e-charging station & Co. - Sustainable mobility for your everyday life.
- Child & Family Friendliness - Subsidies for childcare and childbirth.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Job locations
About your employer
FAST LTA is the specialist for secure secondary and long-term storage systems. The combination of durable and maintenance-free hardware, integrated software for data backup and on-site maintenance contracts with up to 10 years of runtime provide long-term, cost-effective storage of data from archive and backup applications.
- 1999
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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