Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will analyze and resolve technical support tickets in German and English, conduct independent error analyses via remote access, and document findings in the OTRS system.
Job Technologies
Your role in the team
- Technical analysis and resolution of incoming support tickets in German & English via phone and the OTRS ticket system.
- Independent error analysis directly in customer systems (remote access, logfile analysis, configuration review).
- Reproduction and systematic troubleshooting of technical issues (e.g., configuration errors, interface problems, performance issues).
- Documentation of the analysis results and solutions in the ticket system (OTRS).
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Our expectations of you
Education
- IT affinity & technical understanding - An IT education or comparable experience.
Qualifications
- Know-how in IT systems - terms like storage, server, networks, and operating systems (Windows, MacOS & Linux) are not unfamiliar to you.
- Communication skills - You explain complex topics understandably and enjoy customer contact.
- Stress resistance & Multitasking - Multiple requests at the same time? No problem for you!
- Team spirit & initiative - You enjoy working with others and actively contribute.
Experience
- Experience in IT support - Practical experience in a comparable position is advantageous.
- Initial experience with ticketing systems - knowledge of OTRS or similar systems is a plus.
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What we offer
- Flexible working hours & home office - up to 2 days/week remote after the probation period.
- Retirement provision with ETF subsidy - For your future security.
- Appreciative culture & active teamwork - including events like Oktoberfest & summer beer garden.
- JobRad, parking lot, e-charging station & Co. - Sustainable mobility for your everyday life.
- Child & Family Friendliness - Subsidies for childcare and childbirth.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
FAST LTA GmbH
FAST LTA is the specialist for secure secondary and long-term storage systems. The combination of durable and maintenance-free hardware, integrated software for data backup and on-site maintenance contracts with up to 10 years of runtime provide long-term, cost-effective storage of data from archive and backup applications.
Description
- Founding Year
- 1999
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
