Job
In this role, you analyze and resolve network issues in LAN, WLAN, and VPN, support IT, use monitoring tools for early problem detection, and maintain technical documentation.
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Your role in the team
- Ensure stable networks and smooth IT processes.
- As an IT Network Support Specialist, you are the central point of contact for all topics related to network, connectivity, and infrastructure.
- You analyze disruptions, troubleshoot issues, and support our support team.
- With your technical expertise and structured working approach, you ensure that our IT environments always run efficiently and reliably.
- You handle IT disruptions and service requests with a focus on network, connectivity, and infrastructure.
- You analyze and troubleshoot issues in LAN, WLAN, VPN environments, especially in hotel networks.
- You use tools like Nagios or Observium for monitoring and early problem detection.
- You maintain our technical documentation in Confluence and the ticketing system.
- You work closely with other IT teams and actively contribute to optimizing our support processes.
Our expectations of you
Education
- You have training in the IT field or a comparable qualification and bring experience in IT support.
Qualifications
- You are familiar with LAN, WAN, VPN, TCP/IP as well as Linux systems, monitoring and ticketing systems (e.g., Nagios, OTRS, Jira).
- You solve problems in a structured and self-reliant manner.
Experience
- You think service-oriented and bring experience in documentation and standardization.
What we offer
- Flat hierarchies, open-door policy, informal culture.
- Flexible working hours & up to 2 days of home office per week.
- 30 days & special leave.
- Varied beverage bar, fitness room, billiards & more.
- Individual support for your growth.
- Permanent contract with a future.
- Up to €250 childcare subsidy.
- Collegial environment & regular events.
- MacBook or Dell - You decide!
- Your ideas matter, we rely on progress!
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Seit 2001 haben wir uns zu einem der größten Wireless Internet Service Provider in Europa entwickelt und besitzen als Technologieführer Niederlassungen in Aachen, Karlsruhe, Berlin, San Francisco und Sibenik. Wir stellen drahtlose Internetzugänge mit flexiblem Netzwerk Design zur Verfügung und bieten darüber hinaus die Integration von diversen Dienstleistungen an. Hierzu zählen Digital Signage, Guest Infotainment Systeme, VoIP, VoD oder auch Location Based Services – für Kunden aus Hospitality, Fairs&Conventions, Finance, Retail, Healthcare und Transportation.
- 2001
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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