Job
In this role, you will be responsible for 1st and 2nd level support, configure an ITSM ticket system, and manage IT assets while applying ITIL processes to enhance support efficiency.
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Job technologies
Your role in the team
- You are the primary contact person in 1st and 2nd level support for internal and external users - via phone, ticket, and on-site.
- You will take the lead in selecting, setting up, and configuring an ITSM ticketing system (e.g., Jira Service Management, Freshservice, ServiceNow, or Znuny/OTRS) - including categories, workflows, SLAs, and escalation levels.
- You handle incidents and service requests in a structured manner according to ITIL processes, keeping prioritization and response times in view.
- You analyze recurring disruptions within the scope of problem management and ensure sustainable solutions instead of workarounds.
- You build and maintain the IT asset management: inventory, hardware and software lifecycle, license management, and documentation in a CMDB or an asset tool.
- You manage our workplace environment: setup, rollout, and maintenance of Windows clients, notebooks, mobile devices, printers, and peripherals.
- You manage user accounts and permissions in Microsoft 365, Active Directory or Entra ID, and assist with device management (e.g., Intune/MDM).
- You support the IT-side onboarding and offboarding of employees - from hardware issuance to access rights management.
- You document processes, solutions, and instructions in a knowledge base and empower colleagues to help themselves.
- You work closely with specialist departments and external service providers to continuously improve service quality and IT security.
Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist in system integration, or a comparable qualification.
Qualifications
- Fundamental knowledge in network technology (TCP/IP, DNS, DHCP, VPN, WLAN).
- ITIL knowledge (e.g., ITIL 4 Foundation) is advantageous but not mandatory.
- Awareness of IT security and data protection – especially in the sensitive environment of healthcare.
- Excellent communication skills and patience: You explain technology understandably, even for non-IT professionals.
- Independent, structured, and solution-oriented working style as well as team spirit.
- Very good German and good English skills.
Experience
- At least 2 years of professional experience in IT support, Service Desk, or system administration.
- Experience with ITSM ticketing systems - ideally also with their implementation or configuration.
- Good knowledge of Windows 10/11, Microsoft 365, and Active Directory or Entra ID. Experience with Intune or other MDM solutions is a plus.
- Experience or strong interest in IT asset management, inventory, and license management.
What we offer
- A permanent employment contract and a secure job in a steadily growing company from the healthcare sector, as well as an attractive salary.
- You are building the ticket system and asset management from the ground up and shaping how IT support works with us.
- Modern office spaces as well as the latest work tools, good parking facilities, flexible working hours, the possibility of remote work, and corporate benefits.
- Customized training and development programs tailored to you, e.g., ITIL or Microsoft certifications, that enhance your professional expertise and personal growth.
- Comprehensive onboarding - You will get to know the individual departments and business processes, with a mentor guiding you through the onboarding process.
- Access over 4,000 sports and health facilities at discounted corporate rates through our partner EGYM Wellpass or lease a JobRad.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The Vivecti Group GmbH brings together specialized solutions for the healthcare sector. It assists healthcare institutions in optimizing procurement and material costs as well as advancing digitalization and data analysis. Founded in 2018, the company is based in Ulm, Germany.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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