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Your role in the team
- Acceptance, processing and resolution of everyday and special IT requests in the Windows environment.
- Recording of requests in the ticket system, including prioritization of fault reports.
- Ensuring compliance with SLAs, including contacting users and following up on incident reports.
- Maintaining the internal knowledge database by recording workarounds and known errors.
- Responsibility for user management and granting access rights.
- Installation, maintenance and configuration of software and hardware.
Our expectations of you
Education
- Completed vocational training in information technology and/or completed computer science studies or comparable qualifications.
Qualifications
- Solid knowledge of Win10, MS Office 2016/2019 and common office software.
- Confident use of ticket systems, ideally with OTRS.
- Analytical thinking skills.
- Good communication skills, ability to work in a team and service orientation.
Experience
- Several years of professional experience in IT support.
Benefits
Work-Life-Integration
Job locations
More about the recruiting agency
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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