Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Technologies
Your role in the team
- Acceptance, processing and resolution of everyday and special IT requests in the Windows environment.
- Recording of requests in the ticket system, including prioritization of fault reports.
- Ensuring compliance with SLAs, including contacting users and following up on incident reports.
- Maintaining the internal knowledge database by recording workarounds and known errors.
- Responsibility for user management and granting access rights.
- Installation, maintenance and configuration of software and hardware.
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Our expectations of you
Education
- Completed vocational training in information technology and/or completed computer science studies or comparable qualifications.
Qualifications
- Solid knowledge of Win10, MS Office 2016/2019 and common office software.
- Confident use of ticket systems, ideally with OTRS.
- Analytical thinking skills.
- Good communication skills, ability to work in a team and service orientation.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Engineer
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
