Support Engineer Jobs in Chemnitz

In this role, you handle incoming service requests, prioritize and assign tickets to departments. You also assist with hardware and software installations and create entries for our internal knowledge base.

In this role, you will troubleshoot system issues and configuration requests for KIX, perform regular maintenance and updates, and actively support the KIX community in the forum.

In this role, you will handle IT support requests via various channels, analyze technical issues, and train employees on software solutions, while closely collaborating with the development team.

In this role, you will be the point of contact for customers and service partners, solving software issues and documenting complex error cases while working on solutions and forwarding inquiries to the appropriate departments.

In this role, you support customers with technical issues, document disruptions, find solutions, assist with device setup, and answer questions about contracts, tariffs, and products.

In this role, you support customers and service partners with practice software, resolve issues, conduct remote accesses, and document complex inquiries for handover to the support team.

In this role, you will handle technical inquiries in 2nd and 3rd level support, assist in IT projects, and maintain the knowledge base, collaborating closely with account managers and developers.

In this role, you handle customer inquiries in the IT helpdesk, analyze disruptions, plan solutions, and escalate complex cases. You also create documentation and ensure an efficient support process.

In this role, you will be responsible for assembling and maintaining PC and peripheral technology, diagnosing issues, and supporting users in first-level support with IT applications and their usage.

In this role, you independently handle B2B customer inquiries through a ticketing system, optimize IT helpdesk processes, and enhance customer satisfaction through excellent support and documentation.

In this role, you will provide technical IT support for external clients in the finance sector, quickly analyze issues, solve them efficiently while clearly communicating with users and shaping internal processes.

In this position, you will assist customers with queries related to practice software, resolve issues using a FAQ database or remote access, and refer ambiguous cases to the appropriate departments.

In this role you support customers and service partners by phone and in writing on practice software usage, resolve known issues using an internal FAQ or remote access, document unclear cases for escalation and forward non-support requests.

In this role, you ensure smooth IT operations by addressing inquiries, configuring Windows systems, and analyzing and resolving hardware and software issues.

In this role, you support clients with questions regarding practice software, resolve technical issues using internal FAQs, conduct remote access, and escalate complex cases to the responsible departments.