Job
In this role, you handle support requests for DATEV products, analyze technical issues, train employees, and collaborate closely with the development team to optimize software solutions.
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Job technologies
Your role in the team
- Acceptance, processing, and documentation of support requests via telephone, email, or ticket system.
- Support in the DATEV IT Support team.
- Analysis and troubleshooting of technical issues and disruptions.
- Consulting and training of Ecovis employees on our software solutions, primarily focusing on the implemented DATEV products.
- Collaboration with our development team in troubleshooting and optimizing the deployed DATEV products.
- Creation and updating of manuals, FAQs, and other support materials.
Our expectations of you
Education
- Completed training as an IT specialist for system integration or as a tax clerk.
Qualifications
- Good knowledge of the DATEV product range.
- Friendly, service-oriented, and communicative personality.
- Independent, structured, and solution-oriented way of working.
- Teamwork and flexibility.
Experience
- Experience in supporting clients, customers, and colleagues in the field of tax consulting or auditing.
What we offer
- An attractive salary and a permanent position in a growing company.
- A pleasant working environment in a motivated and appreciative team.
- A varied and responsible role with direct customer contact.
- A comprehensive onboarding and regular training sessions.
- Flexible working hours and home office options.
- Modern work tools and very good technical equipment.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
At Ecovis, we advise small and medium businesses. We have a presence in over 75 countries around the world. Our team of 1,700 accountants, auditors, lawyers, and consultants have all undergone extensive training and continuous education at the Ecovis Academy to ensure that we can provide you with the best possible service.
- 250+ Employees
- Established Company
- Hybrid, Onsite
- Consulting
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