Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 50.000€ Gross/Year
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently handle B2B customer inquiries through a ticketing system, optimize IT helpdesk processes, and enhance customer satisfaction through excellent support and documentation.
Your role in the team
- As a team member of the "Business Customer Service & Support" unit, you actively contribute your technical IT expertise to resolving customer inquiries related to the use of applications.
- You independently handle and respond to business customer inquiries (including via ticketing system) and ensure that every customer feels well taken care of through efficient and timely order processing.
- When administering the customer service tools, you always provide the best possible service, thereby promoting an increase in customer satisfaction.
- You document workflows and contribute to the optimization of IT Helpdesk processes.
- Participation in special projects to improve the Customer Experience.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You have strong communication skills and a results-oriented work approach.
- Very good German skills in speaking and writing (at least C2) are required; furthermore, you should enjoy teamwork.
Experience
- If you have experience as an IT service technician, IT helpdesk supporter, IT support technician, or as an IT system electronics technician in B2B first- or second-level support, then we are looking for someone just like you!
- Ideally, you have also worked in a structured and independent manner with ticket systems for several years.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
HRM CONSULTING GmbH
HRM CONSULTING GmbH is an established personnel consultancy specializing in the placement of specialists and executives in IT, Marketing, Sales, and Finance. Their structured approach often leads to placement times of under 60 days.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT customer service & support staff
- Salary
- 40.000 to 50.000€ Gross/Year
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
