Job
In this role, you handle customer inquiries in the IT helpdesk, analyze disruptions, plan solutions, and escalate complex cases. You also create documentation and ensure an efficient support process.
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Your role in the team
- Acceptance of disturbances and error analysis of incoming customer inquiries via telephone or email.
- Planning and management of customer inquiries processing until completion.
- Forwarding complex inquiries to 2nd Level Support.
- Creation of documentation.
Our expectations of you
Education
- Completed vocational training in the IT field with several years of professional experience or a comparable degree.
Qualifications
- Knowledge in standard hardware and ERP systems (preferably Sage).
- Strong customer and service orientation.
- Systematic and goal-oriented way of working.
- Very good knowledge of German is a prerequisite; English skills are desirable.
- ITIL knowledge is an advantage.
What we offer
- Secure working environment in an IT company with almost 30 years of market presence.
- The possibility to work from home.
- Internal training sessions or training/certification provided by the software manufacturer Sage.
- Friendly colleagues in a motivated and experienced team.
- Structured onboarding in the new area of responsibility.
- Flat hierarchies and short decision-making processes.
- Modern workplace with up-to-date technology.
- Company events (Christmas party, corporate run).
- Free water/coffee and ice service.
- Short and straightforward communication channels with our clients.
- Varied and customer-oriented tasks.
Benefits
Work-Life-Integration
Food & drink
Job locations
About your employer
We are a leading software provider specializing in IT support for small and medium-sized businesses. As a Sage Business Partner, we sell software products from one of the market leaders in this field. To meet special customer requirements, we also develop our own software solutions based on the .NET Framework or adapt existingSoftware.
- 1993
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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