Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist as a technical contact in Second and Third Level support, process complex IT requests, execute projects, and update the knowledge base.
Job Technologies
Your role in the team
- Support for the Account Manager as a technical contact in second- and third-level support.
- Participation in and execution of IT projects.
- Handling, processing, and resolving technical inquiries forwarded by the First Level Support.
- Escalation of unresolved or complex inquiries to developers, manufacturers, or suppliers.
- Updating and maintaining the knowledge database and documentation.
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Our expectations of you
Education
- Completed training or studies in the IT field or a comparable qualification.
Qualifications
- Solid technical IT expertise in the client, server, and network domains.
- Good knowledge of the Windows Server environment, as well as in the client area.
- Knowledge of Microsoft 365 is an advantage.
- Very high team and customer orientation.
- Independent and self-responsible work.
- Professional demeanor, independent and structured way of working.
- Very good spoken and written German skills.
- Residence near Chemnitz or willingness to relocate.
Experience
- At least 2 years of professional experience.
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Job Locations
This is your employer
Sipas It-consulting
Sipas IT-Consulting provides comprehensive IT services tailored to the needs of small and medium-sized enterprises as well as large corporations. With a strong focus on individual customer care and reliable collaboration, the company covers the entire software lifecycle.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT second and third level supporter
- Location
- Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
