Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Onsite
Job Summary
In this role, you support customers with technical issues, document disruptions, find solutions, assist with device setup, and answer questions about contracts, tariffs, and products.
Your role in the team
- Whether you're a tech enthusiast or a motivated career changer - at CCONE, what matters is what you bring: interest, curiosity, and enjoyment in customer contact. Get started now and support our clients with technical concerns - with heart, understanding, and patience.
- You record disturbances over the phone, document them, and quickly find the appropriate solution.
- You assist with the setup and configuration of devices and help prepare for exchanges.
- You answer questions about contracts, tariffs, or technical products.
- You ensure professional follow-up and carefully record all information in the system.
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Our expectations of you
Qualifications
- Excellent command of German and enjoyment in working with people.
- Good German in spoken and written form so that you can support our clients clearly and confidently.
- Reliability, willingness to learn, and team spirit.
- Proficient in handling PCs securely and working meticulously.
Experience
- Technical affinity - whether career changer or experienced professional.
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What we offer
- Permanent contract in full-time or part-time employment (from 30 hours/week).
- Fair salary, company pension scheme, and strong bonuses.
- Company health insurance.
- Intensive training and real career opportunities.
- Flexibility & Work-Life Balance with Long-Term Shift Planning.
- Flat hierarchies and honest collaboration.
- Free drinks, modern break rooms & health station.
- Subsidy for job ticket & exclusive corporate benefits.
- Good public transport connections & free parking.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
CCONE GmbH
CCONE GmbH, based in Leipzig, provides services in customer service and customer experiences. The company utilizes a combination of technology, data, and personal service to develop effective service processes. With locations in Germany, Bulgaria, Bosnia, and Turkey, CCONE positions itself as a partner for contemporary customer interaction.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
Customer service representative, technical support
- Location
- Chemnitz
- Working Model
- Onsite
- Diversity
- Open for all genders
