Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Onsite
Job Summary
In this role, you will handle technical inquiries in 2nd and 3rd level support, assist in IT projects, and maintain the knowledge base, collaborating closely with account managers and developers.
Job Technologies
Your role in the team
- Support for the Account Manager as a technical contact person.
- Participation in and execution of IT projects.
- Handling, processing, and resolution of technical inquiries forwarded by First Level Support.
- Escalation of unresolved or complex inquiries to developers, manufacturers, or suppliers.
- Updating and maintaining the knowledge database and documentation.
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Our expectations of you
Education
- Completed training or studies in the IT field or a comparable qualification.
Qualifications
- Solid technical IT expertise in the client, server, and network domains.
- Good knowledge of the Windows Server environment, as well as in the client area.
- Knowledge of Microsoft 365 is an advantage.
- Very high team and customer orientation.
- Independent and self-responsible work.
- Professional demeanor, independent and structured working style.
- Very good spoken and written German skills.
- Residence near Chemnitz or willingness to relocate.
Experience
- At least 2 years of professional experience.
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What we offer
- A permanent full-time contract (40 hours/week) and an attractive salary.
- A state-of-the-art working environment: the latest technology as well as the possibility of working from home by arrangement on individual days.
- Personal development in focus: individual training and further education opportunities.
- Regional company events at our locations and a collegial togetherness.
- Additional social benefits such as company pension schemes and asset-building benefits.
- Corporate Social Responsibility: Engagement in the areas of sustainability, environment, and social issues.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Saxonia Systems AG
Das Recht auf Realisierung der Visionen gehört unseren Kunden. Mit diesem Grundgedanken, einer gehörigen Portion Kompetenz und Erfahrung, ist es uns gelungen seit Gründung der Firma ein namhaftes Kundenklientel zu begeistern und zu überzeugen.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist for system integration, 2nd and 3rd level support
- Location
- Chemnitz
- Working Model
- Onsite
- Diversity
- Open for all genders
