Position role profile and prioritize tech stack
Use multiple role titles: list Support Engineer plus alternatives such as 1st Level Support, 2nd Level Support or IT Administrator to cover different search patterns among IT professionals.
Prioritize the tech stack: highlight Windows, Active Directory, Microsoft 365 and ITIL as core requirements; include JIRA and Linux as complementary skills.
State salary range clearly: provide an advertised gross salary range and reference the median for orientation.