ITSM Jobs in Germany

In this role, you support the IT service desk, address technical inquiries, maintain data in an ITSM, and act as a central contact point for customers and departments.

In this role, you handle IT issues and service requests in first and second-level support while enhancing the knowledge base to streamline support processes effectively.

In this role, you will develop the product vision and strategy for central enterprise services, prioritize the product backlog, and coordinate releases while considering security and compliance requirements.

In this role, you will plan and manage IT projects, coordinate requirements, and support a distributed development team in maintaining digital solutions. Additionally, you will oversee ongoing IT operations and support processes.

In this role, you will serve as an in-house IT contact, managing Windows and Mac systems, overseeing Microsoft cloud solutions, and optimizing the IT security landscape.

In this position, you will provide onsite and remote EUC support, troubleshoot hardware and software issues, and manage the device lifecycle while ensuring compliance with security standards.

In this role, you will oversee IT infrastructure, manage networks, conduct IT service management processes, and ensure high system availability and security compliance through ongoing improvements.

In this role, you will develop a global IT service catalog and support IT budgeting and cost controlling by implementing Technology Business Management and creating impactful reports.

In this role, you will develop Incident and Problem Management processes according to ITIL, facilitate Root Cause Analyses, and coordinate Major Incidents along with improvement measures in IT.

In this position, you monitor ITSM processes, conduct audits and reviews, develop process improvements, and regularly create decision-ready reports while communicating with stakeholders.

In this role, you monitor ITSM processes, conduct audits, and generate decision-ready reports. You initiate process improvements, align requirements with users, and create release plans.

In this role, you lead the IT support team for 1st and 2nd level, manage incidents, optimize processes, and harmonize system integrations across locations while ensuring high service quality.

In this role, you lead a technical team and are responsible for planning and advancing IT infrastructures, including cloud architectures and system migrations.

In this role, you will develop a stable and secure application operations team, monitor interfaces and data flows, plan releases, and optimize existing systems while ensuring compliance with security documentation.

In this role, you will be responsible for IT support, optimize processes, develop your team, and ensure high service quality through close collaboration with various IT functions.