ITSM Jobs in Germany

In this role, you will be responsible for IT support, optimize processes, develop your team, and ensure high service quality through close collaboration with various IT functions.

In this role, you advise clients about the KIVAN software, track inquiries, resolve technical issues, and create documentation to optimize usage while supporting the team through targeted improvements.

In this role, you handle IT tickets and support users in production with technical questions. You install and configure IT devices, resolve issues, and are responsible for maintaining the IT hardware inventory.

In this role, you will manage the incident management process, facilitate conflicts, optimize workflows, and create reports while collaborating closely with various departments and external providers.

In this role, you will handle IT tickets, support users with technical questions, install and configure hardware, and maintain documentation within the ITSM system.

In this role, you implement and maintain modern network and firewall infrastructures using Fortinet technologies, and are responsible for analyzing and resolving complex technical issues.

In this position, you implement and operate modern network infrastructures in the WAN and cloud, validate new technologies, and support 2nd/3rd level support with a focus on IT security.

In this role, you will be responsible for ensuring the smooth operation of our IT applications, handling incoming tickets, managing service providers, and deepening your knowledge of strategically important systems.

In this role, you will handle L2/L3 escalations, manage Intune and Entra ID, support Microsoft 365, and oversee the lifecycle of endpoints and IT assets to ensure efficient IT services.

In this role, you will provide on-site Level 2 support for end-users, perform troubleshooting and maintenance, manage IT assets, and handle technology solutions across various environments.

In this role, you ensure the smooth operation of our IT systems, handle incidents in 1st and 2nd level support, perform maintenance tasks, and manage user access and IT assets.

In this role, you coordinate IT services in collaboration with customers and service providers, monitor service quality and SLAs, and are responsible for incident, problem, and escalation management.

In this role, you will coordinate IT services, monitor SLAs, and handle incident and escalation management while continuously improving service quality and processes.

In this role, you design and implement IT security solutions, assist in troubleshooting within second-level support, and ensure the protection of sensitive data in IT systems across Hesse.

In this role, you develop the IT service architecture by designing and continuously improving ITIL standards, analyzing requirements, and managing the ServiceNow platform, including the service catalog.