Job
In this role, you independently handle requests and incidents, create operational documentation, moderate technical conferences, and continuously identify and implement improvements in IT operations.
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Job technologies
Your role in the team
- Receiving and independently handling requests, disruptions, incidents, and monitoring alerts in accordance with defined processes and response times.
- Technical support for complex disruptions, incidents, escalations, and non-standard cases.
- Independent creation, quality assurance, and approval of operational documentation, status reports, and communication materials.
- Subject-matter point of contact for employees and independent facilitation of subject-matter and technical conferences.
- Identification and implementation of opportunities for improvement, standardization, and automation in day-to-day operations.
- Contributing to transitions, testing, changes, service launches, and cross-site knowledge transfer.
Our expectations of you
Education
- You have completed a master craftsman qualification or technical college training in IT or a comparable field, or have acquired equivalent knowledge and skills through other means.
Qualifications
- You confidently apply operational, escalation, and communication processes and can professionally assess more complex operational situations.
- Willingness to work shifts.
- As our projects are primarily based in German-speaking regions, we require fluent German skills at a minimum of C1 level.
- Very good English skills round out your profile.
Experience
- Solid experience in IT operations, service desk, control center, monitoring, or incident management is required.
- Experience facilitating technical calls or similar specialist conferences, as well as knowledge of ITIL, ITSM and monitoring tools, SLA requirements, and operational documentation, is an advantage.
What we offer
- Remote work for this position: By agreement.
- Standard working hours of 35 hours per week.
- At least 30 days of vacation per year based on a five-day workweek.
- Company pension scheme Opportunity to take a sabbatical (“My Time Out”).
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The Volkswagen Group, which has its headquarters in Wolfsburg, Germany, is one of the world's leading manufacturers of automobiles and commercial vehicles.
- 250+ Employees
- Established Company
- Hybrid, Onsite
- Industry, Production
Employer reviews
- Career growth
- 3.1
- Engineering
- 2.9
- Working conditions
- 4.0
- Team culture
- 3.6
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