Job
In this role, you support the IT service desk, address technical inquiries, maintain data in an ITSM, and act as a central contact point for customers and departments.
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Job technologies
Your role in the team
- You keep the operation running when technology fails? Perfect! Strengthen our IT Service Desk team and be the hero behind functioning workplaces.
- Completed IT apprenticeship (e.g., IT specialist for system integration) or a comparable qualification
- Initial experience in IT support, ideally in service desk or on-site support
- Client Management
- Proficient in Windows operating systems, M365, remote tools, and ITSM
- Structured, reliable, and self-responsible way of working
- Willingness to work in shifts and on-call duty
- Class B driver's license
Our expectations of you
Qualifications
- Independent and flexible work in the office or remotely
- Master Data Management in an ITSM & Handling of a CMDB
- Proficient handling of Microsoft Entra ID / Active Directory environment
- Assessing, Recognizing, Prioritizing Complex IT Requests
- Single Point of Contact for client, specialist departments & sales
- Organizational talent in difficult escalations
- Strong communication skills with clients, manufacturers, service providers, and specialist departments
- Flexible work locations should not be a problem for you
What we offer
- Mobile working by arrangement and flexible working hours
- Subsidy for asset-building benefits (VWL)
- Employer-funded occupational pension scheme or disability insurance
- Good development opportunities through further training and educational measures
- Friendly and appreciative working atmosphere
- Employee kitchen and free beverages (coffee, tea, water)
- Barmenia Supplementary Insurance
- Corporate Benefits
- Internal Company Events
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Food & drink
Job locations
About your employer
Concat AG is an established IT system house and your partner for modern and tailor-made IT infrastructures. We offer smart solutions and concepts that medium-sized companies, well-known corporations and dozens of public law institutions can rely on.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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