Job
In this role, you handle IT issues and service requests in first and second-level support while enhancing the knowledge base to streamline support processes effectively.
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Your role in the team
- Faster, more reliable, and solution-oriented IT support: handling IT disruptions and service requests in first- and second-level support as well as onsite support.
- Maintenance and further development of the Knowledge Base.
- Contribution to the continuous development of support processes and the underlying ITSM system.
Our expectations of you
Education
- Successfully completed vocational training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Independent, structured, and reliable work approach as well as enthusiasm for new technologies.
- Strong communication skills to ensure effective collaboration and coordination with relevant departments and employees.
- Solution and quality awareness as well as analytical thinking in dynamic and complex environments.
- Very good German skills (at least C2 level) and good English skills (at least B1 level) in speaking and writing.
Experience
- Several years of professional experience in IT support.
What we offer
- Exciting tasks in an international high-tech company with plenty of freedom for innovative ideas and professional development.
- An open and family-oriented corporate culture with flat hierarchies and a culture of personal 'you'.
- A future-proof job at a financially stable, family-owned company.
- An attractive salary, 30 days of vacation, contributions to company pension schemes beyond statutory requirements, asset-building benefits, as well as holiday and Christmas bonuses.
- Flexible and modern working time models, including flextime as well as the option to compensate overtime with time off or to have it paid out with a fair surcharge.
- Depending on the area of responsibility, the option to work remotely on individual days after a successful onboarding and probation period.
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
Beckhoff is your reliable partner for automating your processes. On the basis of PC-based control technology, we implement open automation systems that are precisely tailored to your needs. We use a wide range of products and components in order to be able to offer you a tailor-made solution - from industrial PCs to IO and fieldbus components to drive technology and automation software.
- Established Company
- Onsite, Hybrid
- Industry, Production · Internet, IT, Telecommunication
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