Job
In this role, you will coordinate onsite support for End User services, handle inquiries, manage hardware, and document interactions in the ITSM system while continuously expanding your knowledge.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- For our qualified Workplace Support Service team, we are looking for you to join us as a new colleague at the earliest possible date.
- In this role, you will act as the onsite support touchpoint coordinator for all topics related to End User Workplace services for our internal users.
- With your polite and professional demeanour, you will ensure that inquiries received in person, via tickets, or during scheduled appointments are accepted, analyzed, and answered, while maintaining a high standard of service.
- As a professional, your responsibilities will include managing hardware, continuously logging and documenting requests and interactions in the relevant ITSM (IT Service Management) systems, and properly analyzing and efficiently escalating or resolving these tickets.
- You should have the desire to continuously expand and deepen your knowledge.
Our expectations of you
Education
- A completed university degree or vocational training with an IT focus (e.g., in (Business) Informatics; IT Specialist for System Integration).
Qualifications
- Excellent service orientation and strong communication skills in German and English (at least B1 level), both written and spoken.
- Good IT knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking skills (TCP/IP, routers, firewalls).
- A great team spirit and flexibility when needed to achieve goals and complete tasks.
- Adherence to policies and procedures and upholding the organization's values.
Experience
- Experience in on-site support/service desk, using ITSM (IT Service Management) tools, and in hardware management and support.
- Experience with ITIL processes (certification is desirable) and incident management skills.
- Experience in project management, collaborating with service providers, and/or knowledge of stock exchange trading systems is an advantage.
What we offer
- Attractive salary package with many benefits, including childcare facilities, a meal allowance, a job ticket, and sports and recreational events.
- Personal development thanks to extensive further training opportunities.
- A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
- A long-term perspective in the constantly growing and evolving energy sector.
- Bespoke onboarding plan.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
European Commodity Clearing (ECC) is the premiere clearing house for energy and commodity products in Europe.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
More jobs
These jobs might also interest you
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
Lead our Stuttgart IT team, both professionally and as line manager, set priorities, and support each team member's development. Ensure the secure, reliable, and efficient operation of our heterogeneous IT infrastructure, including networks, servers,...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...