Job
In this role, you actively shape the quality of IT service processes, conduct audits, initiate improvement measures, and align processes with users to ensure optimal IT services.
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Your role in the team
- Bring structure and operational expertise to ITSM processes! Would you like to actively shape the quality, effectiveness, and continuous improvement of key IT service processes? Then join our operational projects and specialist applications as a Professional IT Support Engineer (all genders) and support public-sector clients in delivering stable, efficient, and user-centric IT services.
- As part of an interdisciplinary team, you monitor compliance with, effectiveness, and efficiency of ITSM processes using defined KPIs and identify areas for action based on your findings.
- You prepare regular, decision-ready reports on process compliance for line and process management.
- You conduct audits and reviews, initiate and track the resulting improvement measures with stakeholders, and take on operational tasks across processes.
- You coordinate process requirements with internal and external user groups and the product management team for the ITSM tool in use.
- You ensure that documentation, tools, and training materials comply with current laws, standards, and regulations.
- You create release plans and manage their implementation.
- You support the definition and staffing of roles required for the project.
Our expectations of you
Education
- A completed degree in computer science or business informatics.
- Alternatively, a relevant vocational qualification (e.g. IT specialist) plus several years of relevant professional experience.
Qualifications
- In-depth knowledge of ITIL and an agile mindset that you confidently combine with traditional process management.
- Process knowledge in incident, event, change, and release management.
- Strong conceptual skills, a proven track record of taking responsibility for results, and confident stakeholder management at various levels.
- Structured, analytical approach to work and excellent communication skills for tackling complex challenges.
- You have very good written and spoken German and English skills.
Experience
- Proven experience in designing, implementing, operating, and continuously improving ITSM/ITIL processes in complex, large-scale IT environments.
- At least 1 year of experience in public administration.
- Experience with ITSM tools such as ServiceNow.
What we offer
- 30 days of annual leave and the option to work remotely from anywhere in the EU provide room to recharge and gain new perspectives.
- Flexible working hours, remote work, and part-time options allow you to shape your work and daily life to suit you—always in coordination with your team and projects.
- With the ]init[ Academy, training courses, certifications, and cross-functional knowledge sharing, you’ll continue to grow professionally and personally.
- Benefit from cross-functional knowledge sharing and continue to grow alongside your colleagues.
- JobRad, public transport subsidies, and other mobility benefits help you get around flexibly and sustainably.
- Welcome Week, structured onboarding, and buddy programs ensure a smooth start and help you quickly settle into the team and your projects.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
- 50-249 Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.6
- Team culture
- 3.8
- Career growth
- 3.6
- Working conditions
- 4.4
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