Job
In this role, you assist employees with technical challenges on-site and over the phone, install and administer software and hardware, and collaborate on IT projects with global teams.
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Job technologies
Your role in the team
- Supporting and advising employees with technical challenges—on-site in Hamburg and by phone for the other locations in Germany.
- Installation and administration of our software and hardware at workstations.
- Supporting our global IT teams with projects.
Our expectations of you
Education
- You’re a great fit for us if you have completed vocational training in IT, have experience in IT support, and hold an ITIL certification.
Qualifications
- You enjoy supporting users and are familiar with handling complaints and necessary escalations.
- You communicate effectively and empathetically in German and English, adapting your approach to your audience.
- You work analytically and in a structured way while also being hands-on, and you thrive in a dynamic environment.
Experience
- You feel at home in Microsoft and iOS environments and have in-depth knowledge and experience with common ITSM tools, ideally ServiceNow.
- We would be delighted if you had professional experience in an international law firm or corporate environment.
What we offer
- With flat hierarchies and flexible structures, we create room for initiative, place our trust in our employees, and encourage new ideas.
- Those who work with us and make a real impact can expect a lot in return: attractive compensation with additional benefits, remote work and flexible working hours, professional development programs and mentoring, health and wellness benefits (Gympass and bike leasing), and employee discounts.
Benefits
Work-Life-Integration
Job locations
About your employer
Since 1927, NRF has been a leading company in the manufacturing of automotive spare parts and cooling solutions, offering over 12,000 products for engine cooling and air conditioning. It is known for its innovation and quality in cooling technology.
- Established Company
- Onsite, Hybrid
- Industry, Production
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