Support Engineer
Aachen
8 job openings found.
m3connect GmbH
In this role, you analyze and resolve network issues in LAN, WLAN, and VPN, support IT, use monitoring tools for early problem detection, and maintain technical documentation.
Aschert & Bohrmann GmbH
You serve as the first point of contact for technical customer issues, log and triage tickets, diagnose and resolve application incidents, liaise with the development team, and document fault cases precisely.
FERCHAU Engineering GmbH
In this role, you provide technical support to users and system administrators at both server and client levels, handle tickets independently, conduct user training, and actively enhance the helpdesk knowledge base.
Analysis of error messages and troubleshooting. Planning and development of system solutions. Administration and maintenance of user accounts as well as allocation of access and usage rights. Carrying out system maintenance and being the contact person...
First point of contact for technical customer inquiries. Acceptance of requests and entry into the ticket system. Analysis and resolution of incidents in the application area. Interface to the development team. Documentation of error situations that...
Responsibility for 1st & 2nd level support, both by telephone and on-site at the customer. Identification and resolution of fault messages and their documentation. Independent system support and system administration in client operation. Support,...
Technical support for users and system administrators at server and client level. Independent processing of tickets within the scope of first and second level support. Conducting training and instruction for users. Contribute to the design and further...
FREQUENTIS
Acceptance and resolution of customer inquiries and fault reports via telephone, e-mail or ticket system Clarification of the facts for a detailed error description in direct contact with the customer Analysis of log files, CheckMK reports or other...
Toolbox Gmbh
In this role, you will handle customer inquiries over the phone and document them. You will analyze technical issues, resolve simple requests directly, or escalate them to other departments while working in a shift system, requiring good language skills.
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Geotab
In this role, you will diagnose technical issues and support customers in resolving hardware and software inquiries related to Geotab products and the MyGeotab platform.
In this role, you will provide technical support on database setup, device troubleshooting, and portal management while conducting product training for resellers and handling customer inquiries.
Stadt Aachen
In this role, you manage the IT infrastructure, provide first-level support to users, lead hardware development IT projects, and train employees in IT security and data protection.
Expleto
You will be responsible for handling customer inquiries, diagnosing technical issues, providing initial solutions for simple requests or escalating to specialized teams while delivering professional customer support.
Universitätsklinikum Aachen Anstalt des öffentlichen Rechts
In this role, you will install and maintain IT systems, assist users with technical questions, and conduct error analyses. You will integrate new systems into operations and configure end devices.
onOffice GmbH
In this role, you will assist users in utilizing our CRM software, conduct training sessions, customize templates, handle support tickets, and collaborate closely with experts to efficiently resolve technical inquiries.
In this role, you support data migration by coordinating with clients in Italy and Germany, conducting requirements analysis, and optimizing interface processes between them and the importer team.