Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Eschweiler
- Working Model
- Onsite
Job Summary
In this role, you will handle customer inquiries over the phone and document them. You will analyze technical issues, resolve simple requests directly, or escalate them to other departments while working in a shift system, requiring good language skills.
Job Technologies
Your role in the team
- Telephone reception, processing, and documentation of customer inquiries.
- Error analysis and description.
- Problem solving in direct customer contact or forwarding the error report to internal departments.
- Independent handling of simple technical inquiries.
- Working in shifts.
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Our expectations of you
Education
- Ideally, a technical vocational training or commercial training with a strong IT affinity, also open to career changers.
Qualifications
- High empathy for customer concerns.
- Good German and English skills, both written and spoken; Russian is also welcome.
- SQL and network knowledge are desirable but not mandatory.
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Job Locations
This is your employer
Toolbox Gmbh
toolbox ist ein weltweit tätiges Unternehmen im Bereich Logistik und Kommissionierung von frischen und gefrorenen Backwaren.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Food Products, Logistics, Transportation
IT Supporter
- Location
- Eschweiler
- Working Model
- Onsite
- Diversity
- Open for all genders
