Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Onsite
Job Summary
You serve as the first point of contact for technical customer issues, log and triage tickets, diagnose and resolve application incidents, liaise with the development team, and document fault cases precisely.
Your role in the team
- First point of contact for technical customer inquiries.
- Assumptions about the requests and input into the ticketing system.
- Analysis and resolution of incidents in the area of applications.
- Interface to the Development Team.
- Documentation of error situations that occurred.
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Our expectations of you
Education
- Successfully completed IT vocational training or a similar qualification.
Qualifications
- Good English proficiency in both spoken and written form.
- Very strong analytical skills and a solution-oriented working style.
- Service orientation and teamwork.
Experience
- Professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
