Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Onsite
Job Summary
In this role, you provide technical support to users and system administrators at both server and client levels, handle tickets independently, conduct user training, and actively enhance the helpdesk knowledge base.
Your role in the team
- Technical support for users and system administrators at server and client level.
- Independent handling of tickets within the scope of First- and Second-Level Support.
- Conducting training sessions and onboarding for users.
- Participation in the design and further development of the Helpdesk team's knowledge database.
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Our expectations of you
Education
- Successfully completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Good German and English language skills, both written and spoken.
Experience
- Experience in First- and Second-Level Support.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
