D-ploy GmbH
First- and Second-Level Support for internal users Analysis, prioritization, and sustainable resolution of IT disruptions and service requests Processing and maintaining tickets in the ticket system according to ITIL-oriented processes Setup,...
First- and Second-Level Support for internal users. Analysis, prioritization, and sustainable resolution of IT disruptions and service requests. Processing and maintaining tickets in the ticket system according to ITIL-oriented processes. Setup,...
First- and Second-Level Support for internal users Analysis, prioritization, and sustainable resolution of IT disruptions and service requests Processing and maintaining tickets in the ticket system according to ITIL-oriented processes. Setup,...
Operation and further development of the LIMS system based on LabWare LIMS versions 6 and 7. Configuration, customization, and tailoring to implement laboratory workflows and compliance requirements. Support in validation, qualification, and testing of...
Troubleshooting and handling errors in an industrial environment (1st/2nd level support) Main contact person for employees with computer issues Development and implementation of standards in the industrial sector as well as participation in concepts for...
Analysis and resolution of IT issues for our users Working with and maintaining tickets in the provided ticket system Setup of Workplaces Installation and configuration of end devices Software Installation and Configuration Carrying out software...
Troubleshooting and handling of disruptions in an industrial environment (1st/2nd level support) Main contact person for employees experiencing computer issues Monitoring the performance of the company's desktop infrastructure and proposing efficiency...
Analysis and resolution of IT issues for our users Working with and maintaining tickets in the provided ticket system Setup of Workplaces Installation and configuration of end devices Software Installation and Configuration Conducting software rollouts...
Technical support and troubleshooting related to computer hardware and software, mobile devices, and other technical tools and products. First and Second Level Support - Calls/Tickets/User Interactions. Quick responses to IT-related questions from end...
Troubleshooting and handling disruptions in an industrial environment (1st/2nd level support) Main contact person for employees experiencing computer issues Monitoring the performance of the company's desktop infrastructure and proposing efficiency...
Support and management of all network, system, and server operations as well as server rooms in accordance with contracts and provider support. Installation and troubleshooting of computers and peripherals as well as providing IT support for employees....
1st Level Support at the Service Desk (Incident, Service Request, Problem, and Change Management) with Ticketing System. On-site support for users at the branch in Freiburg, Germany, and remote support for other European branches. Responsible for IT...
