Job
In this position, you will provide IT support for Windows devices and mobile phones, analyze IT issues and implement solutions, assist users, and execute software rollouts while collaborating closely with departments.
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Job technologies
Your role in the team
- Support and maintenance of Windows endpoints as well as mobile phones in close coordination with our clients.
- Analysis of IT disruptions as well as independent troubleshooting.
- Support for VIP users.
- Support and maintenance of media technology.
- Support in the Print Services area.
- Independent processing and execution of the assigned tasks.
- Planning and implementation of software rollouts and updates.
- Close collaboration with the development department and other specialist areas.
- Setup and maintenance of Flexdesk workstations.
- Execution of IMAC tasks (Install, Move, Add, Change, Dispose).
Our expectations of you
Education
- Completed training in the IT field or comparable, practically acquired skills with several years of professional experience.
Qualifications
- Excellent knowledge of Windows 10 and Windows 11.
- Good knowledge in media technology.
- Knowledge in printer management.
- Knowledge of ITIL v3 or ITIL v4.
- Enjoyment of working in international teams as well as sensitivity and openness towards different cultures.
- Service-oriented, motivated personality with strong communication skills.
- Fluent in German and English, both written and spoken.
- Option to provide a current criminal record extract (not older than 3 months).
Experience
- Experience in handling mobile devices.
- Experience in IT user support as well as onsite support.
What we offer
- Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany).
- Fishing for Friends Program - our referral program.
- Vouchers (B-Day voucher, wedding and newborn surprise, 5-year and 10-year anniversary surprise).
- Further development and career advancement.
- Friendly and international working environment.
- Company-sponsored events.
Job locations
About your employer
D-ploy GmbH, established in 2003, is a reputable company providing comprehensive IT services with locations in Germany and Austria.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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