Job
In this role, you are responsible for setting up, configuring, and supporting PCs and laptops, resolving hardware and software issues, and assisting users onsite and remotely with technical inquiries.
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Job technologies
Your role in the team
- D-ploy is an IT and engineering solutions company with locations across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the USA.
- We deliver innovative IT services and solutions for leading industrial companies, with a particular focus on reliability, efficiency, and long-term partnerships that enhance our customers’ IT productivity and business value.
- Setup, configuration, and deployment of PCs and laptops for end users, both on-site and remotely.
- Installation and setup of new workstations, including the operating system, standard software, and business applications.
- Collection, replacement, and return of hardware as part of refresh and break/fix processes.
- Analysis and resolution of hardware and software issues on Windows workstations.
- Supporting users after the devices have been set up and handed over.
- Handling desk-side support requests and incidents with a strong customer service focus.
- Participation in the on-call rotation (approximately once or twice a month).
Our expectations of you
Qualifications
- Very good knowledge of Microsoft Windows, MS Office, and common business applications.
- Strong analytical and troubleshooting skills.
- Strong communication skills and a customer-focused approach.
- Fluent German skills (mandatory); English skills are an advantage.
- Willingness to work on-site in Norderstedt 5 days a week.
- Willingness to be on call once or twice a month.
- A copy of a current certificate of good conduct.
Experience
- At least 2 years of experience in desk-side or on-site IT support.
What we offer
- A broad range of tasks and responsibilities.
- Friendly and international work environment.
- Opportunities for professional development.
- Referral program (“Fishing for Friends”).
- Company-organized events.
Job locations
About your employer
D-ploy GmbH, established in 2003, is a reputable company providing comprehensive IT services with locations in Germany and Austria.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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