Job
In this role, you provide first and second-level support for internal users in office and lab environments, analyze and resolve IT issues, and maintain lab IT systems and software applications.
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Job technologies
Your role in the team
- First- and Second-Level Support for internal users in office and laboratory environments.
- Analysis and resolution of hardware, software, and network issues.
- Installation, configuration, and maintenance of clients, peripherals, and standard software.
- Processing tickets according to ITIL-oriented processes as well as documenting solutions.
- Support for Lab IT systems, laboratory PCs, and analytical software applications.
- User administration as well as support for software rollouts, updates, and backups.
- Creation of technical documentation and collaboration with specialist departments as well as external software vendors.
Our expectations of you
Education
- Completed IT apprenticeship or a comparable qualification.
Qualifications
- Good knowledge of Windows, client hardware, standard software, and peripherals.
- Structured, service-oriented, and independent way of working.
- Fluent in German and English, both written and spoken.
- Criminal record extract (not older than three months) required.
Experience
- At least 2 years of professional experience in IT Onsite Support, Service Desk, or Desktop Support.
- First experience in the Lab IT environment or interest in regulated environments (GxP/GMP) is an advantage.
- Teamwork skills as well as experience in international work environments.
What we offer
- A wide range of activities, tasks, and projects.
- Vouchers (birthday voucher, wedding and newborn surprise).
- Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany).
- Fishing for Friends Program - our employee referral program.
- Opportunity for further development and career advancement.
- Friendly and international working environment.
- Company-sponsored events.
Job locations
About your employer
D-ploy GmbH, established in 2003, is a reputable company providing comprehensive IT services with locations in Germany and Austria.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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