Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Munich

Working Model: Onsite

Job Summary

In this role, you provide first and second-level support for internal users in office and lab environments, analyze and resolve IT issues, and maintain lab IT systems and software applications.

Job Technologies

Windows

Your role in the team

First- and Second-Level Support for internal users in office and laboratory environments.
Analysis and resolution of hardware, software, and network issues.
Installation, configuration, and maintenance of clients, peripherals, and standard software.
Processing tickets according to ITIL-oriented processes as well as documenting solutions.
Support for Lab IT systems, laboratory PCs, and analytical software applications.
User administration as well as support for software rollouts, updates, and backups.
Creation of technical documentation and collaboration with specialist departments as well as external software vendors.

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Our expectations of you

Education

Completed IT apprenticeship or a comparable qualification.

Qualifications

Good knowledge of Windows, client hardware, standard software, and peripherals.
Structured, service-oriented, and independent way of working.
Fluent in German and English, both written and spoken.
Criminal record extract (not older than three months) required.

Experience

At least 2 years of professional experience in IT Onsite Support, Service Desk, or Desktop Support.
First experience in the Lab IT environment or interest in regulated environments (GxP/GMP) is an advantage.
Teamwork skills as well as experience in international work environments.

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What we offer

A wide range of activities, tasks, and projects.
Vouchers (birthday voucher, wedding and newborn surprise).
Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany).
Fishing for Friends Program - our employee referral program.
Opportunity for further development and career advancement.
Friendly and international working environment.
Company-sponsored events.