Job
In this role, you analyze and resolve user IT issues, support device installations, and provide technical assistance for conference rooms and virtual meetings.
This listing has been machine translated. Show original
Your role in the team
- Analysis and resolution of IT issues for our users
- Working with and maintaining tickets in the provided ticket system
- Setup of workplaces
- Installation and configuration of end devices
- Software Installation and Configuration
- Performing software rollouts and updates
- Close collaboration with product management, product development, and other departments
- Creating Reports
- Provision of real-time technical support for on-site meetings and virtual meetings to ensure that audio, video, and conferencing tools operate smoothly
- Setup, testing, and troubleshooting of conference room equipment and collaboration platforms
- Coordination with users before and during meetings to quickly resolve technical issues and minimize disruptions
Our expectations of you
Education
- Solid IT education and proven professional experience in IT support or a related field
Qualifications
- Deep passion for the role
- Strategic thinking and problem-solving skills
- Aspiration to achieve excellence in all tasks
- You have a good technical and organizational understanding
- You have a polite and friendly demeanor towards the customer
- You are a service-oriented and creative personality
- You can communicate your ideas and solutions effectively to clients and colleagues.
- You are capable of multitasking and can adjust your priorities to the client.
- You enjoy working in a multinational team and can handle cultural differences sensitively.
- Fluent German and English skills (spoken and written)
- Candidates must provide a criminal record certificate (not older than three months)
What we offer
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn surprise)
- Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany)
- Fishing for Friends Program - our Employee Referral Program
- Opportunity for development and career advancement
- Friendly and international working environment
- Company-sponsored events
Topics you will work on
Job locations
About your employer
D-ploy GmbH, established in 2003, is a reputable company providing comprehensive IT services with locations in Germany and Austria.
- Established Company
- Onsite
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
