Zendesk Jobs in Germany

You will support our team by handling customer inquiries, optimizing processes, maintaining the ticket system, and actively contributing to the improvement of workflows.

In this role, you will design and implement CRM and customer service solutions using SugarCRM and Zendesk, develop customizations in PHP and JavaScript, and integrate third-party systems via REST.

In this role, you will be the first point of contact for IT users, handling technical requests, installing hardware and software, resolving network issues, and managing user accounts in Active Directory.

In this role, you diagnose and repair Apple hardware, resolve software issues on macOS and iOS, manage support tickets and work on data security and privacy matters.

In this role, you will assist customers in 2nd level support, address complex inquiries, clarify issues in collaboration with internal departments, and optimize processes using innovative digital tools like Zendesk.

In this role, you will address customer inquiries via email, phone, and ticketing systems, provide guidance through NinjaOne implementation, and collaborate closely with sales and support teams.

In this role, you handle customer inquiries, take ownership of problem resolution in Windows and MacOS, collaborate with internal teams to improve processes, and create training materials.

In this role, you will provide direct IT support to end-users, manage computers, software, and printers, troubleshoot issues in Windows, macOS, and Linux environments, and manage user accounts.

In this role, you diagnose and resolve technical issues, handle support tickets in German and English, and document bugs for development while working with AI tools.

In this role, you will diagnose and resolve technical issues, particularly with firmware updates and connectivity problems, while providing clear documentation to enhance our support team's efficiency and customer satisfaction.

In this role, you will handle product-related inquiries, document issues, create content for the knowledge base, and conduct quality checks to ensure exceptional customer support is provided.

In this role, you assist end-users with the installation and configuration of devices, resolve complex IT issues, manage user accounts, and conduct training. You will also monitor IT infrastructure and implement new technologies.

In this role, you provide onsite and phone support for end-users in the desktop computing environment, handling installations, maintenance, and troubleshooting of hardware and software while assisting employees with workstation setups.

In this role, you will enhance the Atlassian suite and configure user and permission concepts while managing cloud tools and providing support for complex inquiries.

In this role, you will support users onsite and by phone with IT issues, configure new workstations, and maintain operating systems and applications to ensure optimal desktop environments.