Zendesk Jobs in Germany

In this role, you will develop AI agents that automate support workflows. You will focus on prompt engineering, MLOps infrastructure, and integrating with existing systems to continuously deliver optimized outcomes.

In this role, you will handle product-related inquiries, document issues, create content for the knowledge base, and conduct quality checks to ensure exceptional customer support is provided.

In this role, you assist end-users with the installation and configuration of devices, resolve complex IT issues, manage user accounts, and conduct training. You will also monitor IT infrastructure and implement new technologies.

In this role, you act as the primary contact for our clients, addressing their issues within the campus management software, testing new versions, and conducting trainings to ensure user-friendliness.

In this role, you provide onsite and phone support for end-users in the desktop computing environment, handling installations, maintenance, and troubleshooting of hardware and software while assisting employees with workstation setups.

In this role, you will enhance the Atlassian suite and configure user and permission concepts while managing cloud tools and providing support for complex inquiries.

In this role, you will handle IT support, analyze and resolve issues, manage users and devices, and document solutions and processes in the knowledge base.

In this role, you will support users onsite and by phone with IT issues, configure new workstations, and maintain operating systems and applications to ensure optimal desktop environments.

In this role, you analyze disturbances and service requests in the ticket system, support the smooth operation of the server landscape, and perform regular system monitoring.

You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.

Processing of fault reports within the framework of 1st level support. Analysis and solution of technical problems based on predefined workflows. Documentation of customer inquiries and solutions in a ticket system. Support with the setup and...