Zendesk
11 job openings found.
NinjaOne GmbH
In this role, you handle customer inquiries, take ownership of problem resolution in Windows and MacOS, collaborate with internal teams to improve processes, and create training materials.
Axiom Technologies
In this role, you will provide direct IT support to end-users, manage computers, software, and printers, troubleshoot issues in Windows, macOS, and Linux environments, and manage user accounts.
NoDi GmbH
In this role, you diagnose and resolve technical issues, handle support tickets in German and English, and document bugs for development while working with AI tools.
In this role, you will diagnose and resolve technical issues, particularly with firmware updates and connectivity problems, while providing clear documentation to enhance our support team's efficiency and customer satisfaction.
Secfix
In this role, you will handle product-related inquiries, document issues, create content for the knowledge base, and conduct quality checks to ensure exceptional customer support is provided.
Highsnobiety
In this role, you assist end-users with the installation and configuration of devices, resolve complex IT issues, manage user accounts, and conduct training. You will also monitor IT infrastructure and implement new technologies.
In this role, you provide onsite and phone support for end-users in the desktop computing environment, handling installations, maintenance, and troubleshooting of hardware and software while assisting employees with workstation setups.
KALORIMETA GMBH
In this role, you will enhance the Atlassian suite and configure user and permission concepts while managing cloud tools and providing support for complex inquiries.
In this role, you will support users onsite and by phone with IT issues, configure new workstations, and maintain operating systems and applications to ensure optimal desktop environments.
FERCHAU Engineering GmbH
You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.
Processing of fault reports within the framework of 1st level support. Analysis and solution of technical problems based on predefined workflows. Documentation of customer inquiries and solutions in a ticket system. Support with the setup and...
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deeploi GmbH
In this role, you will develop AI agents that automate support workflows. You will focus on prompt engineering, MLOps infrastructure, and integrating with existing systems to continuously deliver optimized outcomes.
Simovative Gmbh
In this role, you act as the primary contact for our clients, addressing their issues within the campus management software, testing new versions, and conducting trainings to ensure user-friendliness.
In this role, you will assist customers throughout the implementation process, respond to inquiries across various communication channels, and contribute to optimizing the onboarding experience for smooth customer interactions.
In this role, you handle 1st and 2nd level support for desktop systems and set up workstations for new employees. You are also responsible for troubleshooting and configuring software and hardware issues.